Magan M. Calverley
Ottawa,Canada
Summary
Professional with strong background in hospitality, ready to excel in high-pressure environments. Skilled in delivering exceptional customer service, managing closing duties, and ensuring smooth transitions. Team player known for adaptability, reliability, and achieving high standards. Expertise in multitasking, problem-solving, and maintaining positive work atmosphere.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Closing Server
Chuck's Roadhouse Bar & Grill
03.2024 - Current
- Maximized server efficiency through expert table management, minimizing wait times for guests during busy periods.
- Enhanced customer satisfaction by providing timely and efficient closing services.
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Provided exceptional service to large parties, managing multiple demands simultaneously.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server & Bartender
Montana's BBQ & Bar
04.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server & Bartender
Chuck's Roadhouse
03.2023 - 04.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Guest Services Agent
Quality Inn Muskoka
09.2021 - 04.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
Various Roles
MD Financial Management
01.2018 - 08.2021
- Established a positive rapport with clients by maintaining open lines of communication throughout the resolution process.
- Supported continuous improvement initiatives within the department by routinely sharing insights from case experiences with peers and supervisors.
- Collaborated with cross-functional teams to address recurring problems and implement lasting improvements.
- Maintained comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.
- Demonstrated expert knowledge of industry regulations, compliance requirements, and internal policies when addressing client concerns or disputes.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Assisted colleagues in developing creative approaches to resolve challenging situations quickly while preserving client relationships.
- Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and adherence to established timelines for resolution.
Various Roles
Bank of Montreal
12.2013 - 01.2018
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Coordinated staff training programs, equipping employees with essential skills for success in their roles.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
- Observed, coached and developed bankers in support of reaching performance objectives.
Server & Bartender
Montana's BBQ & Bar
09.2010 - 12.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON08-2013
Skills
- Cash handling
- Bill computation
- Food spoilage prevention
- High-volume dining
- Guest seating arrangements
- Bar terminology
- Guest relations management
- Item promotion
- Order accuracy
- Hospitality service expertise
- Training and coaching
- Sales expertise
- Dining area maintenance
- Food sales and promotion
Certification
- WHMIS Certification, 2024
- Workplace Health and Safety Certification, 2024
- Safe Food Handler Training Certification, 2024
- Smart Serve Certification, 2023
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Closing Server
Chuck's Roadhouse Bar & Grill
03.2024 - Current
Server & Bartender
Montana's BBQ & Bar
04.2023 - 03.2024
Server & Bartender
Chuck's Roadhouse
03.2023 - 04.2023
Guest Services Agent
Quality Inn Muskoka
09.2021 - 04.2023
Various Roles
MD Financial Management
01.2018 - 08.2021
Various Roles
Bank of Montreal
12.2013 - 01.2018
Server & Bartender
Montana's BBQ & Bar
09.2010 - 12.2013
- WHMIS Certification, 2024
- Workplace Health and Safety Certification, 2024
- Safe Food Handler Training Certification, 2024
- Smart Serve Certification, 2023
Bachelor of Arts - Psychology
Carleton University
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