Magaly Sandoval

Company Overview: Behavioral health organization servicing the developmental disabilities community through diagnostic and therapeutic services.

Revenue Cycle Management

• Manages billing and collections for 150+ clients. Includes claims submissions, payment posting of patient and insurance payments, reconciling insurance payments against contracts, and claims investigations and appeals.
• Works closely with the bookkeeper on accounts receivables and balancing.
• Communicates directly with the Director of Operations and VP of Clinical Services to establish key financial and operational measures and reporting.
• Communicates directly with clients on their Explanation of Benefits (EOBs), copays, and insurance eligibility.
• Meets and maintains HIPAA regulations in regards to protected health information (PHI) for client records.

Office Management

• Manages referrals by facilitating communication between clients, insurance providers, and clinical staff.
• Answers and routes phone calls, faxes, and voicemails to appropriate staff and provides immediate support to questions and concerns brought by client and staff.
• Various administrative functions including processing incoming and outgoing mail, managing inventory of office supplies, and greeting all visitors, clients, and staff.

Executive Assistant to the Director of Operations

• Supports the HR department, including recruiting, onboarding, offboarding, payroll, and benefits administration,
• Assists with credentialing staff, maintaining staff and client rosters, and updating contracts.
• Assists with the submission and processing of client authorization requests.
• Optimizes office workflow by implementing document management systems that increase accessibility of important files and records for team members.
• Provides support to senior leadership during critical business events.
• Supports the development of organizational policies and procedures providing input based on expertise in administrative best practices.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

Administrative Assistant in Accounting and Property Development

• Entered invoices requiring payment and disbursed amounts via check, EFT, or bank drafts.
• Enhanced financial accuracy through the maintenance of spreadsheets used interdepartmentally.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Ensured timely approval of purchasing invoices by monitoring outstanding items and following up with approvers as needed.
• Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
• Assisted project managers with property developmental administration tasks.

• Played an integral role in improving firm's reputation with clients through thorough document preparation, attentive client service, and efficient process management.
• Managed court deadlines effectively, preventing missed submission dates that could negatively impact cases or result in penalties for clients.
• Ensured data confidentiality and security through careful management of sensitive client information.
• Enhanced legal document accuracy by proofreading and editing files.
• Provided administrative support and research for civil litigation and civil proceedings.