Magaly Rendon
Chula Vista
Summary
Professional in hospitality with over 12 years of extensive experience in delivering high-quality service in a high volume dining setting. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Possess strong knowledge of food and beverage pairings, with demonstrated ability to manage multiple tables efficiently. Previous roles have resulted in improved customer satisfaction ratings and repeat patronage.
Overview
15
15
years of professional experience
Work History
Restaurant Server
Sycuan Casino
12.2015 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed guest inquiries and resolved issues in a professional manner.
- Trained new servers on menu items and service procedures effectively.
- Maintained knowledge of daily specials and restaurant offerings for guests.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Processed payments from customers using cash registers or POS systems.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Stocked server areas with supplies before, during and after shifts.
Mistral Restaurant Fine Dining Server
Loews Coronado Bay Resort
Coronado
03.2013 - 12.2015
- Fine-dining Server/ Expediter/ Busser/ Hostess
- Provided exceptional customer service in a high-end resort dining environment.
- Maintained knowledge of menu items and daily specials for guest inquiries.
- Assisted guests with dietary restrictions by offering tailored menu suggestions.
- Managed cash and credit transactions while ensuring secure payment processing.
- Trained new servers on restaurant procedures and customer interaction techniques.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted other servers as needed during peak hours or special events.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Cashier/Stock Replenisher
Shipping & Office Services Postal
Chula Vista
12.2010 - 08.2012
- Oversaw daily operations of postal services and shipping logistics.
- Managed inventory levels and ordered supplies as needed and organized merchandise displays effectively.
- Assisted customers with inquiries and provided exceptional service consistently.
- Monitored store cleanliness and organization to enhance customer experience.
- Handled cash, credit, and check transactions securely and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Veterinary Assistant (Internship)
Chula Vista Animal Care Facility
Chula Vista
08.2010 - 11.2010
- Assisted veterinarians during examinations and surgical procedures.
- Prepared and sterilized surgical instruments and equipment for procedures.
- Monitored animal health, including vital signs and behavior changes.
- Administered medications and vaccines as directed by veterinary staff.
- Maintained clean and organized treatment areas, ensuring compliance with sanitation standards.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Maintained accurate medical records of all patients.
Education
Veterinary Assistant program - Veterinary Science
Pima Medical Institute
Chula Vista, CA11.2010
High School Diploma -
West mesa high school
Albuquerque, NM05.2008
Skills
- Exceptional customer service
- Guest engagement
- High volume dining
- Strong work ethic
- Bi-lingual
- Punctual
- Honest & motivated
- Conflict resolution
- Ability to multitask
- Medical records
- Computer skills
- Office skills
- Cashier experience
- Point of sale (POS) system operations
References
References Upon Request
Timeline
Restaurant Server
Sycuan Casino
12.2015 - Current
Mistral Restaurant Fine Dining Server
Loews Coronado Bay Resort
03.2013 - 12.2015
Cashier/Stock Replenisher
Shipping & Office Services Postal
12.2010 - 08.2012
Veterinary Assistant (Internship)
Chula Vista Animal Care Facility
08.2010 - 11.2010
Veterinary Assistant program - Veterinary Science
Pima Medical Institute
High School Diploma -
West mesa high school
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