Magaly Martinez
San Francisco
Summary
Seasoned Manager with a proven track record at Wipeout Bar and Grill, enhancing brand awareness and optimizing resource allocation. Skilled in staff management and marketing strategy, I excel in elevating customer service standards and driving sales growth. Expert in employee training and budget management, my leadership significantly boosts team performance and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Wipeout Bar and Grill
San Francisco
03.2021 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Recruited and hired qualified candidates to fill open positions.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved problems or concerns to satisfaction of involved parties.
Bartender
Eagle Cafe
San Francisco
10.2019 - 03.2020
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Planned and coordinated special events to boost customer numbers and profits.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Fog Farbor FishHouse
San Francisco
06.2017 - 03.2020
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Garnished dishes and beverages to serve visually appealing menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
Fogo de Chao
San Francisco
11.2014 - 06.2018
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
Education
High School Diploma -
Galileo High School
San Francisco, CA06-2010
Skills
- Staff management
- Employee training
- Budget management
- Sales reporting
- Customer service
- Marketing strategy
- Shift scheduling
- Inventory management
- Team building
Certification
- Food Handle Manager
- ABC
- HARRASMENT TRAINGING
Languages
Spanish
Professional
Timeline
Manager
Wipeout Bar and Grill
03.2021 - Current
Bartender
Eagle Cafe
10.2019 - 03.2020
Server
Fog Farbor FishHouse
06.2017 - 03.2020
Server/Bartender
Fogo de Chao
11.2014 - 06.2018
High School Diploma -
Galileo High School