Magaly Lara
La Puente
Summary
Customer service professional with strong problem-solving skills and a quick learner, adept at managing high-volume shifts and delivering exceptional dining experiences. Proven ability to multitask effectively in fast-paced environments while maintaining a high standard of service and safety. Seeking to leverage these skills in a Restaurant Manager role to enhance team performance and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Food Runner
Yard house
06.2021 - Current
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Exhibited strong multitasking skills when working under pressure during peak hours.
- Maintained a clean and organized work area to ensure health and safety standards were met.
- Demonstrated proficiency in delivering food orders to tables quickly and efficiently.
Host
Yard house
06.2021 - Current
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Server
Yard house
06.2021 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
Server
Loaded cafe
11.2019 - 01.2021
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
Barista cashier
Corner burger
12.2018 - 01.2021
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
Restaurant Hostess
Loaded cafe
10.2018 - 01.2021
- Provided support to the front-of-house staff during peak hours to ensure timely service.
- Trained new hires in hospitality procedures and customer service etiquette.
- Processed payments from guests using cash registers or POS systems.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
Education
High School Diploma - undefined
Leuzinger High school
Lawndale, CA06.2021
Skills
- Quick learner
- Customer service
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
- Sense of urgency
- Effective multitasking
- Strong teamwork
- Cleaning and sanitizing
- Cash handling
- Anticipating customer needs
- Relationship building
- Memory retention
- Menu memorization
- Safety awareness
- Food safety
- Language fluency
Languages
Spanish, Bilingual
Timeline
Food Runner
Yard house
06.2021 - Current
Host
Yard house
06.2021 - Current
Server
Yard house
06.2021 - Current
Server
Loaded cafe
11.2019 - 01.2021
Barista cashier
Corner burger
12.2018 - 01.2021
Restaurant Hostess
Loaded cafe
10.2018 - 01.2021
High School Diploma - undefined
Leuzinger High school
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