Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magaly Lara

La Puente

Summary

Customer service professional with strong problem-solving skills and a quick learner, adept at managing high-volume shifts and delivering exceptional dining experiences. Proven ability to multitask effectively in fast-paced environments while maintaining a high standard of service and safety. Seeking to leverage these skills in a Restaurant Manager role to enhance team performance and guest satisfaction.

Overview

7
7
years of professional experience

Work History

Food Runner

Yard house
06.2021 - Current
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
  • Provided excellent customer service by being attentive to guests' needs and requests.
  • Provided superior customer service by quickly and efficiently delivering food to guests.
  • Exhibited strong multitasking skills when working under pressure during peak hours.
  • Maintained a clean and organized work area to ensure health and safety standards were met.
  • Demonstrated proficiency in delivering food orders to tables quickly and efficiently.

Host

Yard house
06.2021 - Current
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.

Server

Yard house
06.2021 - Current
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Processed payments and completed register transactions accurately.

Server

Loaded cafe
11.2019 - 01.2021
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Processed payments and completed register transactions accurately.

Barista cashier

Corner burger
12.2018 - 01.2021
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Welcomed customers and answered questions regarding menu items and preparation methods.

Restaurant Hostess

Loaded cafe
10.2018 - 01.2021
  • Provided support to the front-of-house staff during peak hours to ensure timely service.
  • Trained new hires in hospitality procedures and customer service etiquette.
  • Processed payments from guests using cash registers or POS systems.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.

Education

High School Diploma - undefined

Leuzinger High school
Lawndale, CA
06.2021

Skills

  • Quick learner
  • Customer service
  • Problem-solving
  • Strong work ethic
  • Teamwork and collaboration
  • Sense of urgency
  • Effective multitasking
  • Strong teamwork
  • Cleaning and sanitizing
  • Cash handling
  • Anticipating customer needs
  • Relationship building
  • Memory retention
  • Menu memorization
  • Safety awareness
  • Food safety
  • Language fluency

Languages

Spanish, Bilingual

Timeline

Food Runner

Yard house
06.2021 - Current

Host

Yard house
06.2021 - Current

Server

Yard house
06.2021 - Current

Server

Loaded cafe
11.2019 - 01.2021

Barista cashier

Corner burger
12.2018 - 01.2021

Restaurant Hostess

Loaded cafe
10.2018 - 01.2021

High School Diploma - undefined

Leuzinger High school

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Magaly Lara