Magaly Denham

-Organize, assign, direct and review the work of employees performing vehicle registration.
-Aid as backup Control Cashier. Perform comprehensive audit of registration transactions processed. Maintain office accountable items. Received, audit and deposit fees collected.
-As lead mentor, train new employees and equip them with the necessary skills and knowledge to perform tasks efficiently and accurately.
-Lead Wednesday morning meetings, read memos and provide clarification if needed. Be up to date with current office and vehicle code procedures and provide clarification when needed.
-Manage incoming and outgoing correspondence with Sacramento and various departments of the DMV ensuring clear, timely and professional communication.
-Maintain and organize personnel files, ensuring all employee records are accurate and up to date in compliance with company policies and legal requirements. Handle sensitive information with discretion, manage documents retention schedules, and ensure files are easily accessible.
-Prepare detailed reports to provide insight on processing numbers to aid in workload distribution and operational planning.

- Assist public in issuance of registration and titling vehicles.
-Perform complex duties related to all processes in vehicle registration and titling.
-Be up-to-date with tools, technologies and resources provided by the department to be able to provide superior customer service.
-Process attendance input payroll data in order to calculate and determine each employees leave accruals.
-Provide assistance to staff with preparing personnel documents, HR- related tracking and maintain organized personnel files.
-Communicate with correspondence verbally, over the phone and through email.
-Input sensitive customer and transaction information accurately into various databases.
-At Triage, verbally communicate with customers and answer any questions pertaining to vehicle registration.
-Use interpersonal skills (sensitivity, patience, flexibility etc.) in order to communicate with internal and external customers in a courteous, professional, efficient, and effective manner.
- Handle sensitive and confidential documents and identify and/or flag suspicious or potential fraudulent transactions.
-Collect appropriate fees using cash, checks and credit cards. Verify monies collected and issue receipts.
- Account for all monies collected and accountable items by using math skills in order to balance at the end of the day.

- Proactively offers customers assistance.
-Meet monthly sales goals.
-Operated a checkout lane and associated retail equipment, including barcode scanner, belt, and cash register.
-Operate POS cash register, handling over 100+ transactions daily, and count money in drawers to ensure accurate payments received.
-Effectively communicate with customers in order to provide superior customer service.
-Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
-Host weekly meetings with team members to keep them in the know of the beauty department.
-Used basic math skills in order to balance store at the end of the day by accounting for all monies collected throughout the day.
- Input data into store operating system in order send daily store reports .
- Prepared daily reports and and bank deposits.

-Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.