Magally Anaya
Vancouver
Summary
I bring strong hospitality experience and exceptional customer service skills, both in-person and over the phone. One of my key strengths is my commitment—I consistently strive to give my best to both guests and my team. I am always eager to learn from others while also sharing my knowledge and expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder & Owner
Fiesta y Detalles
03.2017 - 06.2023
- Company Overview: Business focused on private events and parties
- Planned and executed the social events, managed event budgets between 50 and 200 people
- Cultivated strong client relationships by delivering exceptional service and maintaining high satisfaction levels before, during, and after each event.
Sales Executive
Pullman San Isidro (Accor Hotels)
01.2016 - 01.2017
- Successfully closed major international event deals, including the 2019 Pan American Games, highlighting expertise in high-profile negotiations.
- Consistently met and exceeded monthly sales targets, showcasing strong performance and goal orientation.
- Developed strong relationships with customers to understand needs and preferences.
Reservation Executive Senior
Pullman San Isidro (Accor Hotels)
04.2011 - 12.2015
- I played a key role in the system implementation team during the pre-opening phase of the hotel.
- I was responsible for managing reservations and coordinating corporate groups and travel agency bookings.
- I had the privilege of leading the training programs for new team members and facilitating cross-training initiatives.
Reservation Coordinator
TIKARIY - Hotel Paracas (The Luxury Collection)
09.2009 - 04.2011
- I had the opportunity to contribute to the migration of the reservation system for the luxury activities office, both during the preparation phase and following the hotel's reopening. Additionally, I led the operations team to adapt to the new service standards.
- I oversaw logistical coordination prior to each of activities offered such private yacht, private plane, and others.
- I managed the coordination of group reservations with local and foreign travel agencies (groups, series, cruise ships).
- Managed direct guest reservations and handled their billing.
Receptionist
Belmond Miraflores Park (Belmond)
01.2007 - 08.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Successfully managed multiple tasks while meeting time-sensitive deadlines, including overseeing group and individual check-ins and check-outs.
- Assisted the switchboard operator by handling wake-up calls and ensuring timely communication.
- Efficiently managed room assignments, ensuring they aligned with the specific requirements and details of each reservation.
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver, BC04.2025
Bachelor - Hotel Management Program
CENFOTUR College
03.2006
Skills
- Guest-focused
- Effective communication
- Proactivity and initiative
- Proficient working knowledge of Opera
- Proficient working knowledge of Micros
- Proficient working knowledge of Word
- Proficient working knowledge of Excel
- Proficient working knowledge of Power Point
- Multitasking and organized
- Time management
- Team leadership
- Teamwork and collaboration
Certification
- SuperHost Certified - FSQC - Vancouver Community College
- Social Media Marketing Certification- Hootsuite
- FOODSAFE
- Serving it Right
Languages
Spanish
Native or Bilingual
Timeline
Founder & Owner
Fiesta y Detalles
03.2017 - 06.2023
Sales Executive
Pullman San Isidro (Accor Hotels)
01.2016 - 01.2017
Reservation Executive Senior
Pullman San Isidro (Accor Hotels)
04.2011 - 12.2015
Reservation Coordinator
TIKARIY - Hotel Paracas (The Luxury Collection)
09.2009 - 04.2011
Receptionist
Belmond Miraflores Park (Belmond)
01.2007 - 08.2009
Bachelor - Hotel Management Program
CENFOTUR College
Diploma - Hospitality Management
Vancouver Community College
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