Magali Pastora

Perform light dispatching duties to support timely deliveries and customer scheduling. Open and close storefront; responsible for all cash handling and register balancing. Respond to customer questions via phone, email, and chat regarding products and services. Address and resolve customer complaints professionally and efficiently. Process orders, handle payments, manage accounts, and assist with returns. Maintain accurate records of customer interactions, transactions, and service issues.

Created and maintained organized filing systems for digital and paper documents. Updated reports, managed client accounts, and handled QuickBooks billing. Processed timekeeping information to ensure accurate payroll submissions. Answered and routed calls using a multi-line phone system. Scheduled, coordinated, and confirmed appointments for moving services. Managed billing, record-keeping, and customer updates.

Answered high-volume customer calls with minimal wait times. Sold auto insurance using consultative sales techniques. Provided information regarding rates, coverage options, and account updates. Completed insurance applications for underwriting approval. Completed sales, collected deposits, and reviewed policy updates with clients.

Actively listened to customers and resolved concerns while delivering exceptional service. Escalated major issues to supervisors when needed. Used extensive product knowledge to provide helpful and accurate support.

Consistently delivered a positive customer experience.