Maeve Mitchell

Staff Management: Create employee schedules, train team members, and supervise floor staff.

Operations & Maintenance: Monitor arcade machines, oversee cash drawers, and handle basic troubleshooting or prize inventory.

Customer Service: Resolve guest complaints, manage prize counters, and ensure a safe, fun environment.

Call Handling: Take customer calls and provide support for their inquiries.

Customer Assistance: Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed.

Promoting: Call customers to offer new products or programs.

Proactive engagement: Review customer accounts and proactively reach out about upgrades or support issues, help resolve customer complaints.

Call Handling: Manage large volumes of inbound and outbound customer calls and inquiries promptly.

Sales & Conversions: Achieve sales, conversion, and revenue targets by pitching internet, TV, and phone plans.

Order Processing: Process online and phone orders accurately using internal computer software.

Upselling: Promote speed tier upgrades, fiber-to-the-home (FTTH), and promotional bundles to new and existing clients.

Customer Support: Answer billing questions, resolve service issues, and aim for first-call resolution.