Summary
Overview
Work History
Education
Skills
Timeline
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Maevarint (Pat) Paopongklay

Victoria,BC

Summary

Friendly Food and Beverage Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

3
3
years of professional experience

Work History

Cook and Server

Oak Bay Seafood
Victoria, British Columbia
03.2024 - Current
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Adhered to food safety standards when storing and preparing foods.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Resolved customer complaints regarding food quality or services provided.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Food and Beverage Server

Sabhai Thai Restaurant (Langford) Ltd.
Langford, BC
09.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Food and Beverage Server

Kavee Restaurant
Bangkok
05.2022 - 09.2022
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Sales and Marketing Executive

Thai Power Corp co.ltd.
Bangkok
06.2021 - 05.2022
  • Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
  • Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
  • Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Planned and oversaw print advertising and social media and recommended product positioning strategy to attain long-term market share.
  • Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Education

Bachelor of Arts - Hospitality And Tourism Management

Rangsit University College
06.2020

Some College (No Degree) - Psychology

Camosun College

Skills

  • Wine Pairings
  • Hors D'oeuvres Service
  • Effective Customer Upselling
  • High-Volume Dining
  • Food Safety Understanding
  • Buffet Setup and Takedown
  • Menu Memorization and Presentation
  • Relationship Building
  • Service Oriented
  • Cool Under Pressure
  • Menu Recommendations
  • Verbal and Written Communication
  • Staff Training
  • Transactions and Cash Handling
  • Team Player
  • Warm and Friendly
  • High Energy and Stamina
  • Special Requests and Substitutions
  • Workflow Coordination

Timeline

Cook and Server

Oak Bay Seafood
03.2024 - Current

Food and Beverage Server

Sabhai Thai Restaurant (Langford) Ltd.
09.2022 - Current

Food and Beverage Server

Kavee Restaurant
05.2022 - 09.2022

Sales and Marketing Executive

Thai Power Corp co.ltd.
06.2021 - 05.2022

Bachelor of Arts - Hospitality And Tourism Management

Rangsit University College

Some College (No Degree) - Psychology

Camosun College

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Maevarint (Pat) Paopongklay