Ma Elizabeth Gallegos Copado
Dinuba,CA
Summary
Detail-oriented professional with over 6 years of hands-on experience in the healthcare industry, specializing in medical office administration. Proven expertise in performing various clerical and administrative functions to ensure seamless office operations and organization. Skilled in maintaining patient confidentiality and the completeness and timeliness of medical records in strict compliance with HIPAA regulations. Recognized for effectively managing patient appointments and front-desk operations while delivering exceptional support and care in high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification Medical administrative
1
1
Associates of Science in Billing and Coding
Work History
Front Desk Medical Receptionist
United Health Centers of the San Juaquin
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Front Office Medical Administrative Assistant
Family Healthcare Network
10.2019 - 08.2023
- Hired on full-time from staffing agency (02/2020).
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Schedule appointments, call in prescription refills, prepare deposits, verify insurance, and collect copayments.
- Provide training to new hires and utilize eClinicalWorks (ECW) Cloud Based EHR to document interactions.
- Registered patients and completed associated paperwork for accurate records.
Retail Cashier / Customer Service
AutoZone
04.2018 - 04.2020
- Answered inbound phone calls and counted down cash drawers.
- Provided customer service and helped customers locate merchandise.
- Processed transactions, accepted payments, enrolled customers into rewards programs, and counted down tills.
- Helped customers complete purchases, locate items, and join reward programs.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Farm Laborer
Family Tree Farms
06.2016 - 04.2018
- Hands-on, dedicated, honest, and a hardworking individual.
- Possessed the ability to be flexible and acted immediately as circumstances arose.
- Picked fruit and pruned trees.
Production Associate
Ruiz Food Company
02.2014 - 05.2016
- Completed daily production reports.
- Entered data into computer.
- Produced tortillas in a timely manner.
- Organized work to meet demanding production goals.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2022
Certificate of Completion - Medical Office Administration
San Joaquin Valley College
Visalia, CA01.2019
Skills
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT)
- Patient scheduling
- Insurance verification
- Payment collection
- Information documentation
- Patient relations
- Microsoft office
- Medical billing
- Medical coding
- Call handling
- Telephone etiquette
- Front desk operations
Certification
- Ultimate Medical Academy: HIPAA Essentials for Healthcare Professionals Certificate, 2022.
- Family Healthcare Network: CPR / First Aid License #00HQ1IC
LNGG
Bilingual | Fluent in English and Spanish.
Timeline
Front Desk Medical Receptionist
United Health Centers of the San Juaquin
08.2023 - Current
Front Office Medical Administrative Assistant
Family Healthcare Network
10.2019 - 08.2023
Retail Cashier / Customer Service
AutoZone
04.2018 - 04.2020
Farm Laborer
Family Tree Farms
06.2016 - 04.2018
Production Associate
Ruiz Food Company
02.2014 - 05.2016
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate of Completion - Medical Office Administration
San Joaquin Valley College
Awards
Academic Honors Recognition / Honor Roll.
Section name
- Gained valuable experience during Medical Secretary Externship at Michael T. Bodenstainer D.D.D in Visalia, CA
- Handled inbound and outbound phone calls, prepared medical charts, and verified insurance
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