Mae Kathleen Rivera
Burnaby,B.C
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
OpenRoad
04.2022 - Current
- Identifies customer needs, provides advice and guidance in customer’s
- Providing helpful information and responding to complaints.
Sales Associate
Garage
09.2021 - 12.2021
- Providing customers with welcoming visits as well as managing multiple task such as, operating the cash register and placing unwanted items back to display.
Key Holder
Claires
10.2020 - 10.2021
- Opens and closes the store, performs other duties such as; assisting customers when needed and maintaining a tidy working area.
Receptionist
APEX Adventure Plex
10.2019 - 10.2020
- Providing guests with a safe and enjoyable experience
- Performing multiple tasks and responsibilities according to the needs of the company.
Cashier/Crew Trainer
McDonalds
02.2019 - 10.2019
- Perform training for new employees, teaching various skills to allow new hires to perform within the company’s expectation.
Education
Sir Winston Churchill
07.2020
Skills
- Fluent in English and Tagalog
- Well versed with service towards customers of various ages
- Experienced with proper customer service etiquette and customer satisfaction
- Call Management
- Data Collection
- Paperwork Processing
- Call Flow Maximization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Foodsafe Level 1, Vancouver Coastal Health, 02/01/19, 03/01/24
Languages
English
Full Professional
Timeline
Customer Service Representative Agent
OpenRoad
04.2022 - Current
Sales Associate
Garage
09.2021 - 12.2021
Key Holder
Claires
10.2020 - 10.2021
Receptionist
APEX Adventure Plex
10.2019 - 10.2020
Cashier/Crew Trainer
McDonalds
02.2019 - 10.2019
Sir Winston Churchill
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