Maeghan Bright
Barrie
Summary
Reliable and detail-oriented administrative professional with 14 years of experience in a regulated, policy-driven environment. Skilled in documentation, scheduling, data accuracy, and customer communication. Known for consistency, strong organizational habits, and maintaining high standards under pressure. Completed 90% of a General Office Administration diploma with strong grades. Seeking a stable, desk-based role with predictable routines and clear processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative & Workplace Advocate
LCBO
Barrie, ON
01.2010 - 01.2026
- Maintained accurate daily records, cash reports, inventory logs, and compliance documentation in a regulated environment.
- Delivered clear, professional communication to customers, vendors, and internal teams.
- Coordinated schedules, shift changes, and staffing needs while ensuring adherence to policy and collective agreement rules.
- Trained new employees on procedures, safety standards, and documentation requirements.
- Prepared written statements, evidence packages, and formal communications for workplace matters, demonstrating strong administrative and documentation skills.
- Recognized for reliability, consistency, and maintaining a strong performance record for over a decade.
- Provided exceptional customer service, resolving inquiries and issues effectively.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment.
- Trained new staff on customer service protocols and company policies.
- Developed strategies to enhance customer satisfaction and loyalty programs.
- Streamlined checkout process, reducing wait times for customers during peak hours.
- Collaborated with team members to implement promotional campaigns successfully.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led initiatives to improve operational efficiency within the store environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Documentation & Advocacy Work (Union/Workplace)
LCBO
Barrie, ON
01.2018 - 01.2026
- Drafted formal letters, reports, and timelines for meetings and reviews.
- Organized confidential records, comparators, and evidence packages with accuracy and discretion.
- Communicated professionally with management, union representatives, and regional offices.
- Demonstrated strong organizational skills and attention to detail in high-stakes situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Medical Office Administration (Diploma) -
Sheridan College
Brampton, ON06-2011
Skills
- Administrative Support — filing, data entry, document preparation
- Customer Communication — email, phone, issue resolution
- Scheduling & Coordination — calendars, shift planning, logistics
- Compliance & Policy Adherence
- Record Keeping & Issue tracking
- Time Management
- Microsoft Office — Word, Excel, Outlook
- Data entry accuracy — retail requires constant system updates, POS accuracy, inventory counts
- Microsoft Word, Excel, Outlook, Teams
- Google Workspace
- Data entry (70-90 WPM if known)
- POS systems (transferable to office software)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Verbal communication
- Problem resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, in store.
- Earned "Employee of the Month" award in February 2026.
- Designed 2 elaborate store displays for store promotions during the holiday season of 2026.
Languages
English
Native or Bilingual
Timeline
Documentation & Advocacy Work (Union/Workplace)
LCBO
01.2018 - 01.2026
Customer Service Representative & Workplace Advocate
LCBO
01.2010 - 01.2026
Medical Office Administration (Diploma) -
Sheridan College