Maegan Letras
MML Cleaning
MODESTO
19
years of professional experience
Experienced customer service and operations professional with strong attention to detail, cash handling, and courteous guest interaction. Known for reliable service, organized work, and high-quality results in fast-paced environments.
Work History
Associate
1 Year 5 Months- Operated front counter and drive-thru systems to process customer orders efficiently.
- Delivered accurate food orders while maintaining speed and consistent guest service.
- Prepared menu items following quality, safety, and cleanliness standards.
- Restocked supplies and maintained organized workstations during peak service periods.
Owner
4 Years 6 Months- Managed scheduling, routing, and workload distribution to maintain efficient team coverage.
- Trained staff on cleaning procedures, equipment use, and safety standards.
- Reviewed job completion and resolved service issues to uphold performance expectations.
- Directed daily cleaning operations, ensuring consistent service quality and client satisfaction.
- Built client relationships through responsive communication and reliable service delivery.
- Managed day-to-day business operations.
Salon Owner
13 Years 4 Months- Directed salon operations, aligning staffing, scheduling, and service standards with client demand. 2. Oversaw hair, color, and treatment services, ensuring consistent quality and customer satisfaction. 3. Managed inventory, supplier orders, and product usage to maintain efficient service delivery. 4. Recruited, trained, and mentored stylists and support staff on techniques and client care. 5. Implemented pricing, promotion, and retention strategies to support revenue growth. 6. Maintained compliance with sanitation, safety, and licensing requirements across service areas. 7. Resolved client concerns promptly, preserving strong relationships and repeat business. 8. Evaluated business performance and refined workflows to improve daily salon efficiency.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
Education
High School Diploma
Skills
Client relations
Detail-oriented
Client engagement
Time management
Computer skills
Leadership qualities
Food safety practices
Attention to detail
Courteous and professional
Timeline
Associate
IN N OUT
05.2025 - CurrentRead More
Owner
MML Cleaning
04.2022 - CurrentRead More
Salon Owner
Polashed
04.2008 - 08.2021Read More
Downey High School
High School Diploma
Read More