Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Maedeh Moradi

Richmond Hill,Canada

Summary

Dedicated and customer-focused retail professional with over 20 years of experience in high-volume environments. Proven ability to deliver exceptional customer service, work collaboratively in a team setting, and maintain high standards of store operations. Adept at problem-solving and adapting to dynamic work environments. Seeking to leverage skills in customer service and retail management to contribute to the success of Costco.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bar Manager

Chef Reza
09.2023 - Current
  • Provided excellent customer service by assisting between 50 to 250 customers per night with product selection, processing purchases, and managing returns
  • Contributed to store profitability through effective upselling techniques and maintaining high levels of customer satisfaction
  • Assisted with inventory management, including receiving shipments, stocking shelves, and conducting periodic inventory checks
  • Maintained a clean and organized sales floor, ensuring that products were well-displayed and easily accessible to customers
  • Worked collaboratively with colleagues to meet store goals and handle peak periods efficiently
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Closed out the bar and area and prepared a report at close of business.

Data Entry Administrator

Royal Wealth Financial
11.2022 - 08.2023
  • Delivered outstanding customer service by greeting and assisting between 1 to 4 customers per day, handling inquiries, and resolving complaints to ensure a positive shopping experience
  • Collaborated with team members to maintain store cleanliness, organizing folders, and contributing to an organized and efficient store environment
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Collected financial data, processed transactions accurately, and handled documents in compliance with company policies
  • Implemented visual financial company strategies to enhance product displays and drive sales
  • Participated in company meetings and training sessions to stay informed about new products, promotions, and store procedures

Data Entry Manager

Wireless Communications Group
01.2000 - 07.2020
  • Maintained thorough about 200 documentation of departmental processes per month, enabling efficient knowledge transfer when needed.
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Conducted performance reviews of employee goals, objectives and performance expectations.

Education

Bachelor's degree - literature

Azad University
Tehran, Iran
06.1999

Skills

  • Customer Service Excellence
  • Team Collaboration
  • Operational Efficiency
  • Problem-Solving
  • Attention to Detail
  • Strong communication and interpersonal skills
  • Ability to work flexible hours
  • Physical stamina
  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Bar Management
  • Inventory Management
  • Responsible Alcohol Service

References

Available upon request.

Languages

English
Professional Working
Persian
Native or Bilingual

Certification

Microsoft Tools (Word, PowerPoint, Excel)

Smart Serve for Bar Management

Timeline

Bar Manager

Chef Reza
09.2023 - Current

Data Entry Administrator

Royal Wealth Financial
11.2022 - 08.2023

Data Entry Manager

Wireless Communications Group
01.2000 - 07.2020

Bachelor's degree - literature

Azad University

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Maedeh Moradi