Maebelyn Hermoso
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Crew Member
Tim Hortons
North York, Canada
12.2024 - Current
- Managed cash transactions and ensured the proper functioning of the POS system.
- Prepared and served food and beverages, ensuring consistent quality and customer satisfaction.
- Monitored store cleanliness, restocked supplies, and maintained a welcoming atmosphere for customers.
- Worked with a team to support high-volume service, especially during peak hours.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Crew Member
Jollibee
Toronto, Canada
03.2023 - 11.2024
- Delivered high-quality customer service, consistently exceeding customer expectations in a fast-paced environment.
- Operated POS systems for processing transactions, and handled cash with accuracy and integrity.
- Actively participated in team collaboration, contributing to a positive and efficient workplace environment.
- Maintained cleanliness and organization in the dining area, kitchen, and food prep areas, in adherence to health and safety regulations.
- Adhered to health department regulations regarding food handling procedures.
- Acted as a liaison between crew members and management, facilitating open communication.
Server
Mr. Souvlaki
Georgetown, Canada
07.2021 - 05.2022
- Provided excellent customer service, efficiently delivering orders while addressing customer needs.
- Assisted with food preparation, including skewering meats, and assembling meals for customers.
- Managed the cashier station, accurately processing payments, and handling customer inquiries.
- Ensured cleanliness of the service and dining areas, upholding hygiene and safety standards.
Education
Diploma Program - Flight Services: Operations & Cabin Management
Seneca College
North York, ON02.2025
Skills
- Customer Service Excellence
- Team Collaboration
- Cash Handling and POS Systems
- Time management
- Attention to detail and organizational skills
- Adaptability and problem-solving
- Safety awareness
- Team leadership and supervision
Timeline
Crew Member
Tim Hortons
12.2024 - Current
Crew Member
Jollibee
03.2023 - 11.2024
Server
Mr. Souvlaki
07.2021 - 05.2022
Diploma Program - Flight Services: Operations & Cabin Management
Seneca College
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