Mae Anne Black
Edmonton,AB
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Accounts Receivable, Customer Relations Specialist
CareRX Pharmacy
02.2021 - 12.2023
- Developed customized reports that provided insightful analysis of accounts receivable trends and performance metrics for management review.
- Proactively identified potential issues in accounts receivable processes and recommended solutions for improvement, leading to enhanced operational efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to customer concerns and questions on daily basis.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Verified insurance eligibility and coverage for patients.
- Investigated and resolved customer inquiries and complaints quickly.
Bulk Packaging Associate, Dry Room
Aurora Cannabis
01.2019 - 12.2020
- Counted items to verify accuracy of orders.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Operated shrink wrap, banding and other wrapping machines.
- Ensured compliance with industry regulations regarding proper handling of products requiring special care during the packaging process.
Customer Service Representative
Canadian Tire
09.2013 - 01.2016
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled customer inquiries and suggestions courteously and professionally.
Server
Original Joe's Restaurant & Bar
02.2013 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Medical Office Administrator With Unit Clerk
Sundance College
Edmonton, AB09.2020
Bachelor of Arts - Tourism And Hospitality Management
Trinity University of The Philippines
Quezon City, Philippines03.2001
Skills
- Customer Service
- Microsoft Office Suite
- Account updating
- Staff education and training
- Microsoft Outlook
- Microsoft PowerPoint
- Understanding Customer Needs
- Recordkeeping strengths
- Office equipment proficiency
- Administrative Support
Languages
English
Full Professional
Timeline
Accounts Receivable, Customer Relations Specialist
CareRX Pharmacy
02.2021 - 12.2023
Bulk Packaging Associate, Dry Room
Aurora Cannabis
01.2019 - 12.2020
Customer Service Representative
Canadian Tire
09.2013 - 01.2016
Server
Original Joe's Restaurant & Bar
02.2013 - 01.2016
Medical Office Administrator With Unit Clerk
Sundance College
Bachelor of Arts - Tourism And Hospitality Management
Trinity University of The Philippines
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