Mae Valencia

• Oversees daily pharmacy operations, including dispensing medications, providing clinical services, and administering vaccinations
• Provides patient counselling and education regarding new therapies to patients and caregivers, customized to address the specific needs and concerns of each patient
• Prepares and administers methadone and suboxone to clients enrolled in the Opioid Agonist Therapy Program, following dosing guidelines and offering complete support throughout the treatment process
• Initiates care plans, conducts follow-ups, and ensures accurate documentation
• Collaborates with other healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes
• Assigns technical tasks to Pharmacy Registered Technicians and Assistants as required to maintain prescription safety
• Ensures adherence to regulations and policies
• Provides medication management and health screening services
• Ensures consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
• Maintains pharmacy inventory

• Gathered and documented detailed patient records
• Performed data entry, filled prescriptions, and packaged medications accurately
• Assessed prescriptions for clarity and compliance with legal standards
• Handled insurance claims and maintained documentation
• Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures and referred to specialized pharmacies for more complex mixtures
• Assisted patients with therapeutic decisions and minor ailments, referring to other providers when necessary
• Improved patient understanding by providing thorough medication counseling including medical device use wherever needed, and answering questions in a clear manner.
• Conducted medication reconciliation for discharged patients
• Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions
• Developed strong relationships with other healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary
• Dispensed methadone for opioid therapy under the pharmacist’s supervision
• Contributed to pharmacy team cohesiveness by offering support and guidance to other staff members creating a positive work environment for all
• Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing
• Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves
• Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter
• Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy

**Loblaw Pharmacy, Saskatoon (2-week assessment | April 2024)

• Gathered information to maintain complete patient records
• Assisted patients in person and by phone, referring them to the pharmacist when necessary
• Assessed prescriptions for clarity, completeness, authenticity, and legal compliance
• Interpreted and recorded prescription information accurately
• Communicated with patients/customers and processed prescriptions according to pharmacy policies
• Selected, prepared, packaged, and labeled both commercial products and extemporaneous compounds
• Performed compliance packaging of medications
• Documented all tasks appropriately
• Communicated basic service details to patients/customers
• Made appointment reminder calls