Mae Liu
Summary
Proven multitasker and dedicated team player, I excelled at Mulligans Grill & Pub by delivering exceptional customer service and maintaining high-quality standards. My strong work ethic and ability to engage guests effectively contributed to a positive dining experience, showcasing my commitment to performance improvement and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Beverage Cart Attendant
Mulligans Grill & Pub
07.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Production Line Worker
Sj Fine Foods LTD
04.2023 - 08.2023
- Made sure that products were produced on time and are of good quality.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
Server Assistant/Restaurant Hostess
Delta Mariott Hotel
04.2023 - 08.2023
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
Server Assistant/Restaurant Hostess
Waters Edge Restaurant and Lounge
09.2019 - 09.2022
- Assisted with bussing tables and cleaning up spills.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
Bachelor of Science - Nursing
University of Saskatchewan
Saskatoon, None06-2026
High School Diploma -
Winston High School
Watrous, SK06-2022
Skills
- Strong work ethic
- Performance improvement
- Exceptional customer service
- Guest engagement
Accomplishments
- consistently provided exceptional customer service, achieving 95% customer satisfaction rate in post dining surveys
- collaborated with kitchen staff to ensure timely delivery of orders and a seamless dining experience
- demonstrated multitasking abilities by managing reservations, phone inquiries, and walk in guest simultaneously
- trained and mentored new employees, improving onboarding efficiency and team performance
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
- CPR/AED Certification
- Saskatchewan Driver's License
- ServSafe Food Handler's Certification
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fashion
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Server/Beverage Cart Attendant
Mulligans Grill & Pub
07.2024 - 09.2024
Production Line Worker
Sj Fine Foods LTD
04.2023 - 08.2023
Server Assistant/Restaurant Hostess
Delta Mariott Hotel
04.2023 - 08.2023
Server Assistant/Restaurant Hostess
Waters Edge Restaurant and Lounge
09.2019 - 09.2022
Bachelor of Science - Nursing
University of Saskatchewan
High School Diploma -
Winston High School
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