Mae Fleck
Fullerton
Summary
Dynamic retail professional with extensive experience at Windsor Fashions, excelling in staff management and customer service. Proven track record in driving sales growth through strategic planning and effective policy implementation. Recognized for developing action plans that significantly improved department performance and enhanced customer satisfaction.
Overview
3
3
years of professional experience
Work History
Co-Manager
Windsor Fashions
09.2024 - Current
- Assisted in managing daily store operations to ensure optimal customer service and sales performance.
- Collaborated with team members to maintain visual merchandising standards and product displays.
- Trained new employees on operational procedures and customer engagement techniques.
- Contributed to loss prevention efforts by monitoring store security and implementing best practices.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Assistant Manager
Tilly's
01.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Responsible for recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Sweetgreen
05.2023 - 11.2023
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Stock Team Lead
Crocs
09.2022 - 07.2023
- Streamlined inventory management for efficient stock replenishment and accurate tracking.
- Coordinated with store managers to implement successful sales strategies, boosting revenue.
- Resolved customer complaints promptly, maintaining excellent relationships with patrons
- Received up to 100 boxes of shipment per shift, accurately and efficiently priced and placed shoes throughout the store and maintained a clear back stock room.
Education
Bachelor of Arts - English Literature
University of Northern Colorado
Greeley, CO05-2021
Skills
- Staff management
- Business development
- Customer service
- Strategic planning
- Policy implementation
- Budget control
- Sales management
Timeline
Co-Manager
Windsor Fashions
09.2024 - Current
Assistant Manager
Tilly's
01.2024 - 09.2024
Assistant Manager
Sweetgreen
05.2023 - 11.2023
Stock Team Lead
Crocs
09.2022 - 07.2023
Bachelor of Arts - English Literature
University of Northern Colorado
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