Summary
Overview
Work History
Education
Skills
Timeline
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Mae Clemente

Sacramento

Summary

Skilled administrative professional with strong background in office coordination and management. Adept at streamlining processes, optimizing resources, and ensuring efficient operations. Known for excellent communication, problem-solving abilities, and adaptability to evolving needs. Strong team player with commitment to achieving organizational goals and maintaining high standards.

Overview

11
11
years of professional experience

Work History

Administrative Office Coordinator

Servpro of North Sacramento
06.2022 - Current
  • Prepare and completed internal job file quality reviews and audit process with crucial deadlines
  • Managed scheduling for staff, ensuring optimal resource allocation across various projects.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
  • Managed onboarding procedures, ensuring compliance with employment regulations and company policies.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Implemented HRIS for efficient employee record management and streamlined reporting processes.
  • Coordinated scheduling and communication for multiple projects, enhancing team collaboration and efficiency.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Processed invoices and expense reports to ensure timely payments and compliance with company policies.
  • Developed comprehensive cost estimates for residential and commercial projects, ensuring accuracy and adherence to project specifications.
  • Utilized estimating software to streamline workflow and enhance accuracy in bid submissions.

Assistant Manager

That's Cheap
04.2021 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff on best practices, ensuring adherence to company policies and standards.
  • Led operational initiatives to enhance team performance and improve customer satisfaction.
  • Developed and implemented training programs for staff, fostering professional growth and collaboration.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Sales Associate/Customer Service

Majestic Vogue Collections
05.2018 - 09.2019
  • Maximized sales transactions and created inventory of products
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Trained new sales associates on product knowledge and customer engagement strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Guest Service Agent

Sheraton San Jose
07.2017 - 02.2018
  • Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
  • Managed front desk operations, ensuring seamless check-in and check-out processes.
  • Coordinated with housekeeping to maintain high standards of cleanliness and room readiness.
  • Handled reservation systems effectively, optimizing booking procedures and accuracy.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.

Sales Associate Supervisor

Macy's
09.2014 - 07.2017
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
  • Trained new sales associates on company policies and effective customer engagement techniques.
  • Collaborated with team members to achieve sales targets and maintain store presentation standards.
  • Leveraged point-of-sale systems for accurate transaction processing and customer inquiries resolution.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associates Degree - Human Resources Management

De Anza College
Cupertino, CA
01.2017

Skills

  • Scheduling appointments
  • Human resources support
  • Document preparation
  • Meeting planning
  • Invoicing and billing
  • Accounts payable and receivable
  • Payroll processing
  • Employee relations
  • Data entry
  • Cost estimation

Timeline

Administrative Office Coordinator

Servpro of North Sacramento
06.2022 - Current

Assistant Manager

That's Cheap
04.2021 - 06.2022

Sales Associate/Customer Service

Majestic Vogue Collections
05.2018 - 09.2019

Guest Service Agent

Sheraton San Jose
07.2017 - 02.2018

Sales Associate Supervisor

Macy's
09.2014 - 07.2017

Associates Degree - Human Resources Management

De Anza College

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Mae Clemente