MAE-AN TALON
Dartmouth,Canada
Summary
Motivated, hardworking professional with 14 months experience in Salesforce CRM. Seeking a career as Salesforce Consultant Apprentice at a progressive technology company, a quick learner and a natural problem solver, Further more wanting to help businesses succeed and achieved their goal with Salesforce. 63 badges in Trailhead and a Certified Salesforce Administrator completed.
Overview
5
5
years of professional experience
Work History
Quality Inspector
Neocon International Inc.
01.2021 - Current
- Inspecting machinery and reporting any faults to management and workers
- Identifying faults and troubleshooting wherever possible
- Analyzing performance and products, then making suitable recommendations
- Establishing high-quality standards and ensuring they are implemented by workers
- Communicating with other team members to solve problems
- Following up with the appropriate channels when mistakes are found
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Identified defects during cyclical checks.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Salesforce Software Engineer
Cognizant
06.2018 - 08.2018
- Daily monitor for internal Salesforce Support users across America, acting as Tier 2 helpdesk team
- Designed and deployed custom tabs, Validation rules, Approval Process and Auto Response Rule for automating business logic
- Customized Salesforce.com fields, page layouts, record types and dashboards
- Implemented standard protocol in resolving the ticket with 100% resolved issue giving 20% positive impact increasing staff performance in all resolved tickets within the team
- Resolved technical issues to maintain smooth software operation.
- Implemented new features to keep applications competitive and user-friendly.
Operations Technical Support
TELUS
10.2016 - 01.2017
- Second point of contact in resolving issue in terms of regarding Internet connection
- Resolving and documenting customers concern through phone call or remote session via LogMeIn Rescue giving customer satisfaction to resolve the issue properly
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
Salesforce Software Engineer /Technical Support
HCL Technologies
12.2015 - 09.2016
- Completed over 750 technical support tickets within the stay at the Support team with 95% first call resolution rate
- Developed software with Single Sign On set up, with two factor authentications, and adding new white-listed IP addresses on the system to make a functional system
- Helped users how to edit email campaigns, workflows, auto responders that generate excessive bounced emails
- Implemented new features to increase application functionality and user engagement.
- Created and maintained client's users, roles, security and profile
Education
Bachelor of Science -
Information Technology
11.2015
Skills
- Salesforce Technical Expertise
- Learner’s Mindset
- Communication
- Accurate Scoping
- Building Relationship
- Teamwork/Collaboration
- Business Analysis
- Salesforce CRM
- Results documentation
- Presentation Skills
Timeline
Quality Inspector
Neocon International Inc.
01.2021 - Current
Salesforce Software Engineer
Cognizant
06.2018 - 08.2018
Operations Technical Support
TELUS
10.2016 - 01.2017
Salesforce Software Engineer /Technical Support
HCL Technologies
12.2015 - 09.2016
Bachelor of Science -
Information Technology
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