Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Madyson Mcbride

Kanata

Summary

Dynamic and empathetic professional with a proven track record at LCBO, enhancing customer satisfaction through exceptional service and active listening. Excelled in fast-paced environments, leveraging computer proficiency and conflict resolution skills to improve operational efficiency. Demonstrated leadership by effectively managing tasks and fostering team development

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

CSR

LCBO
  • Maintained a professional demeanour during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Received delivery’s, and daily inventory loads
  • Shift leading, being in charge well manager gone

Resident Assistant

Extendicare
04.2020 - 02.2022
  • Served as an approachable resource for residents seeking support
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of people in the building
  • Maintained clean, safe, and well-organized patient environment. Throughout COVID-19 pandemic
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Monitored building access during evening hours to provide a safe living environment for the elderly residents. Managed building access throughout COVID-19

Fast Food Worker

Arby's
09.2018 - 12.2018
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.

Skills

  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Documentation
  • Data entry
  • Office equipment proficiency
  • Product knowledge
  • Team development
  • Client relations
  • Microsoft Excel

Languages

English
Native or Bilingual

Certification

First Aid

Timeline

Resident Assistant

Extendicare
04.2020 - 02.2022

Fast Food Worker

Arby's
09.2018 - 12.2018

First Aid

CSR

LCBO

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Madyson Mcbride