Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madushika Ranasinghe

Edmonton

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Wal-Mart, Capilano
10.2021 - Current
  • Conduct interviews
  • Budget management
  • Scheduling
  • Review invoices
  • Create and maintain incident/ accident folders
  • Execute and monitor asset protection
  • Work with vendors to maintain inventory
  • Implement strategic planning process to control shrink
  • Work with management team to solve work related issues
  • Support employee development
  • Train associates to deliver exceptional customer service
  • Ensure customer complaints and issues are resolved according to company guidelines
  • Provided guidance on policies and procedures to harmonize responses
  • Conduct compliance reviews and ensure contractors are following the compliance guidelines
  • Develop succession plans and promotion paths for staff

Personnel Manager

Wal-Mart, Capilano
03.2020 - 10.2021
  • Administer/co-ordinates interview and orientation of newly hired Associates
  • Checks and reports regularly staff attendance to their designate Team Leader
  • Order supplies
  • Plan administrative functions of organization
  • Implement strategic planning
  • Organize and implement incentives to motivate over 200 employees
  • Work with management team to solve work related issues
  • Create weekly Reconciliation
  • Provided guidance on policies and procedures to harmonize responses
  • Provide support for meeting and company events

Customer Service Manager

Wal-Mart, Capilano
11.2018 - 03.2020
  • Follow safe working process
  • Handle customer and associate concerns and provide guidance
  • Provide training to associates about company’s one best way procedures
  • Prepare cash registers daily for opening and closing of the store
  • Oversee and promote all company sponsor programs

Cash Room Processor

Garda Cash Services
01.2018 - 11.2018
  • Process and check cheques for banks.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor of Business Administration Degree -

Yorkville University
Fredericton, NB

Human Resource Management Diploma - undefined

Ashton College
Vancouver, BC

Skills

  • Benefits and compensation management
  • Workforce improvements
  • Benefits administration
  • Organizational Development
  • Recruitment
  • Succession planning
  • Ability to plan and communicate about the tasks with office and floor associates
  • Strong management skills
  • Multitasking abilities
  • Teamwork
  • Payroll coordination
  • Compensation and benefits
  • Equal opportunities facilitation
  • Ability to manage client expectations to increase customer satisfaction outcomes
  • Strong working knowledge of SharePoint, Teams and MS Office

Languages

Hindi
Professional Working
English
Full Professional
Swahili
Native or Bilingual

Timeline

Assistant Manager

Wal-Mart, Capilano
10.2021 - Current

Personnel Manager

Wal-Mart, Capilano
03.2020 - 10.2021

Customer Service Manager

Wal-Mart, Capilano
11.2018 - 03.2020

Cash Room Processor

Garda Cash Services
01.2018 - 11.2018

Human Resource Management Diploma - undefined

Ashton College

Bachelor of Business Administration Degree -

Yorkville University

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Madushika Ranasinghe