Madurya Widanagamage

• Generated invoices in a timely manner, performing weekly invoicing to ensure prompt billing and accurate record-keeping, thereby supporting efficient financial operations and revenue tracking.
• Executed outstanding collection procedures by sending monthly reminders to law firms, ensuring timely follow-up, and maximized collection efforts to maintain healthy cash flow and financial stability.
• Processed billing for interpreters for the month via cheques and e-transfers with 99% accuracy, ensuring timely and accurate payment to interpreters while adhering to company financial protocols.
• Updated the translations and interpretation assignment order list to keep track of orders, ensuring accurate and up-to-date information for efficient assignment management and client satisfaction.
• Provided operational support by maintaining clear communication with law firms, medical institutions, and interpreters, ensuring seamless coordination of services.
• Managed meticulous documentation of expenses and entered financial data into the company's accounting database (Access and QuickBooks) with precision and attention to detail, ensuring accurate records to maintain financial accuracy and integrity.
• Performed monthly bank reconciliation by the 10th of the subsequent month, meticulously verifying financial records to ensure accuracy and identify any discrepancies in a timely manner.
• Managed company expenses payments and credit card reconciliation and payments, ensuring timely and accurate processing of expenses and reconciliation of credit card transactions to maintain financial integrity and compliance.
• Administered payroll for company employees, demonstrating proficiency in calculations and compliance with payroll regulations.
• Managed timely submission of quarterly payroll remittances, monthly interim corporate tax payments, and GST/HST filings, ensuring compliance with regulatory requirements.

ACUMATICA | Application Support for Financial, Projects, Field Services, and CRM

• Provided second-level direct ERP support to partners and customers, ensuring timely response to inquiries within established Service Level Agreement objectives.
• Conducted thorough troubleshooting and analysis of application-related issues over phone, chat, and web meetings, resolving problems promptly and effectively.
• Cultivated and maintained positive and professional relationships with clients and partners, fostering trust and collaboration.
• Maintained a consistent client satisfaction rating of 4 or 5 out of 5 in Acumatica, demonstrating exceptional service delivery and commitment to customer success.
• Analyzed customers' business and technical requirements, delivering appropriate solutions tailored to their needs and objectives.
• Conducted continuing education sessions for clients on effective utilization of Acumatica products, enhancing their proficiency and productivity.
• Ensured timely resolution of customer issues, escalating to higher levels of support when necessary to expedite resolution.
• Documented client inquiries and reported problems, providing valuable feedback to Acumatica's Engineering team for product improvement.
• Collaborated with cross-functional team members to discuss customer issues and resolutions, sharing best practices and insights to drive continuous improvement.

• Developed SQL queries and extracted data from the database to support data analysis and reporting requirements.
• Conducted extensive data analysis to identify and address financial issues of customers, ensuring data accuracy and integrity.
• Demonstrated expertise in various modules of Infor ERP solutions, providing comprehensive support and guidance to clients.
• Managed customer support activities in coordination with other departments, ensuring adherence to agreed client support procedures and service level agreements.
• Achieved a 95% Service Level Agreement (SLA) target completion rate ensuring timely resolution of client inquiries and issues.
• Monitored and tracked the log of client support issues (tickets), prioritizing and resolving issues promptly to maintain high levels of customer satisfaction.
• Escalated and followed up on outstanding client support issues, ensuring timely resolution and effective communication with stakeholders.
• Took responsibility for all communication to various stakeholders regarding project status, updates, and resolution of support issues.
• Worked closely with technical teams to design and test automations and integrations, providing assistance to customers during User Acceptance Testing (UAT) to ensure successful implementation and deployment.

Main Projects Contributed as a Management Consultant

Process Review for One of the Largest Construction Site

• Conducted a thorough study on Interim Payments Certificates (IPC), Interim Payment Application (IPA), Bills of Quantities, and Variation Order Proposals to understand the intricacies of financial transactions within the construction site.
• Analyzed contractor agreements meticulously, ensuring alignment with FIDIC standards to maintain consistency and legality in contractual obligations.
• Led process walk-throughs with key stakeholders to identify potential bottlenecks and inefficiencies in payment processes, aiming to streamline operations and enhance workflow efficiency.
• Reviewed and assessed ERP system modules extensively, identifying areas for improvement and recommending enhancements to optimize system functionality and streamline processes.

Business Process Reengineering (BPR) and System Study for a government institution in the fisheries industry

• Developed a comprehensive target operating model tailored to the unique needs and challenges of the fisheries industry, incorporating industry best practices and regulatory requirements to ensure operational efficiency and compliance.
• Conducted in-depth analysis and evaluation of existing processes and systems, identifying areas for improvement and optimization to enhance overall performance and productivity.
• Spearheaded the development of Standard Operating Procedures (SOPs) customized to the specific requirements of the organization, ensuring standardized processes and clear guidelines for execution.
• Defined and modified Key Performance Indicators (KPIs) to align with strategic objectives and facilitate performance measurement and monitoring, enabling effective management of organizational goals and targets.

Business Process Reengineering (BPR) and System Study for a government institution in the fisheries industry

• Conducted extensive research to identify and evaluate various process standardization frameworks, selecting the most suitable methodologies and approaches tailored to the specific needs and objectives of the insurance group.
• Led comprehensive process audits within the Finance Department, meticulously examining existing processes and procedures to identify areas of inefficiency, redundancy, and compliance gaps.
• Recommended and implemented industry best practices to streamline processes and enhance operational efficiency, resulting in significant improvements in productivity and resource utilization.
• Developed and implemented Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) across functional areas, ensuring consistency, standardization, and alignment with organizational objectives and regulatory requirements.

Comprehensive policy and procedure manual for the Finance and Procurement Functions for the Largest Insurance Company in the country.

• Conducted a comprehensive review and analysis of existing policies, procedures, and practices within the insurance company, identifying gaps, inconsistencies, and areas for improvement.
• Drafted and developed comprehensive policy manual sections, incorporating internal controls, regulatory standards, and industry best practices to ensure compliance, consistency, and alignment with organizational objectives.
• Developed detailed procedures with process maps and workflows, providing clear guidance and instructions for the execution of key processes and activities, enhancing operational efficiency and effectiveness.
• Defined approval hierarchies and service levels, establishing clear accountability and responsibility frameworks to facilitate decision-making processes and ensure timely and effective execution of tasks and activities.

Restructuring Financial Modeling for a Conglomerate

• Conducted extensive research and analysis on each business unit within the conglomerate, examining their historical performance, market dynamics, regulatory landscape, and growth potential to inform strategic decision-making and long-term planning.
• Conducted regulatory analysis to identify compliance requirements and potential impacts on financial performance, ensuring alignment with regulatory standards and requirements.
• Conducted SWOT and PESTEL analyses, evaluating internal and external factors influencing each business unit's viability, growth prospects, and strategic positioning.
• Developed detailed financial models incorporating revenue forecasts, expense projections, cash flow analysis, and scenario planning to support strategic decision-making and facilitate effective resource allocation and capital management.