Madurangan Jeyachandirun
Waterloo,ON
Summary
Dynamic professional with a proven track record at Sky Route Travels & Tours, enhancing operational efficiency and customer satisfaction. Excelled in client engagement and critical thinking, achieving significant improvements in financial accuracy and service quality. Skilled in multitasking and relationship building, I bring a results-driven approach to meet and exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sky Route Travels & Tours
05.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Senior Finance Associate - BPO Operations
Hayleys Business Solutions International (Pvt) Ltd
10.2019 - 04.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Assisted in preparing monthly financial statements for presentation to the board of directors, highlighting key performance indicators and trends.
- Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
Accounts Assistant
Sky Route Travels & Tours
01.2015 - 09.2019
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Professional Qualification - Management Accounting
Chartered Institute of Management Accountants
Colombo, Sri Lanka12.2026
High School Diploma -
St. Michaels' College, National School
Batticaloa, Sri Lanka08.2014
Skills
Customer Relationship Management
Client Engagement & Retention
Time Management
Multitasking
Attention to Detail
Critical Thinking
Date-Driven Decision Making
Verbal & Written Communication
Relationship Building
Languages
English
Professional Working
Tamil
Native or Bilingual
Timeline
Assistant Manager
Sky Route Travels & Tours
05.2023 - 04.2024
Senior Finance Associate - BPO Operations
Hayleys Business Solutions International (Pvt) Ltd
10.2019 - 04.2023
Accounts Assistant
Sky Route Travels & Tours
01.2015 - 09.2019
Professional Qualification - Management Accounting
Chartered Institute of Management Accountants
High School Diploma -
St. Michaels' College, National School
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