Maduka James Onuoha
Etobicoke,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Keyword Concept
03.2017 - 12.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Collects data for others to analyze
- Documents/maintains/inputs/updates data
- Researches software, hardware and peripheral devices
- Assists with simple programming
- Assists with web design and maintenance
- Assists with packing, loading, lifting, moving, delivering and unpacking equipment
IT Support Engineer
Crownedge Hotels Limited
03.2013 - 02.2017
Education
Bachelor of Technology - Biochemistry
Federal University of Technology
Owerri, NigeriaE-CRM
Ec-council University
USASkills
- Experience utilizing a variety of software packages (eg Microsoft Word, Excel, PowerPoint, Outlook, etc)
- IT Documentation
- Excellent communication skills, both written and oral
- Experience in extracting data from various databases using SQL
- Knowledge of Power BI
- Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands
- Ability to provide excellent customer service to clients and members of the public
- Excellent research and problem-solving skills
Languages
English
Professional Working
Certification
- [Google IT Support Certificate] Training - [On-going]
Timeline
IT Support Engineer
Keyword Concept
03.2017 - 12.2023
IT Support Engineer
Crownedge Hotels Limited
03.2013 - 02.2017
Bachelor of Technology - Biochemistry
Federal University of Technology
E-CRM
Ec-council University
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