Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maduka Jayawardena

Hamilton

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Ocean Export Specialist

TOLL GLOBAL FORWARDING CANADA LTD
09.2021 - Current
  • Negotiating with Carriers and Transport Vendors for better pricing and services.
  • Negotiating on Compliance Management.
  • Verified shipments against documents to maintain accuracy.
  • Followed requirements and regulations for dangerous goods handling.
  • Completed CERS filings for export declarations.
  • Handled pricing and routing for over [Number] international shipments every month.

VIP Account Relationship Specialist

FREIGHT MASTERS LOGISTICS IN
03.2021 - 08.2021
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Managed to get back lost client and enhance the current relationship with existing clients.


Business Development Manager

Pership Group
01.2020 - 01.2021
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Received 5 star rating from the clients for Managing their accounts.
  • Generated new business with marketing initiatives and strategic plans and was able get new accounts on board.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Built relationships with customers and community to establish long-term business growth.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients.

Operations Specialist

CMA Systems Dubai
08.2011 - 11.2019
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.

Education

Associate of Arts - Human Resources Management

Human Resource Management
Colombo, Sri Lanka
10.2011

Bachelor of Arts - Marketing Management

Chartered Institue of Marketing UK
Colombo, Sri Lanka
10.2005

Skills

  • Relationship management
  • Good PR Skills
  • Compliance Management
  • Account Oversight
  • Documentation Preparation

Languages

English
Native or Bilingual

Certification

  • DG Cargo handling license.

Timeline

Ocean Export Specialist

TOLL GLOBAL FORWARDING CANADA LTD
09.2021 - Current

VIP Account Relationship Specialist

FREIGHT MASTERS LOGISTICS IN
03.2021 - 08.2021

Business Development Manager

Pership Group
01.2020 - 01.2021

Operations Specialist

CMA Systems Dubai
08.2011 - 11.2019

Associate of Arts - Human Resources Management

Human Resource Management

Bachelor of Arts - Marketing Management

Chartered Institue of Marketing UK

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Maduka Jayawardena