Madryn Cassano
Lowbanks,Ontario
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Fourth Avenue Dental
St. Catharines, ON
05.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Office Administrator - Co-op
Niagara Endodontics
St. Catharines, ON
01.2024 - 04.2024
- Worked effectively in fast-paced environments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Rock Universe
Dunnville, ON
09.2018 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Completed routine store inventories.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in high-stress situations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Dental Office Administration Certificate -
Niagara College
Welland, ON04-2024
Python For Data Science, AI & Development -
Coursera
01-2024
Intro to QuickBooks Online -
GALE Course
01-2023
Medical Terminology -
GALE Course
01-2023
Ontario Secondary School Diploma -
Dunnville Secondary School
Dunnville, ON06-2017
Skills
- Independence
- Problem solving
- Technology
- Money handling
- Multitasking
- Communication (written/verbal)
- Time management
- Attention to detail/Organization
- Team collaboration
- Database entry
- Patience and empathy
- Reliability and punctuality
Certification
- Food Handler Certification, Worksite Safety - February 2025 - February 2030
- Smart Serve Certification
Timeline
Office Administrator
Fourth Avenue Dental
05.2024 - 12.2024
Office Administrator - Co-op
Niagara Endodontics
01.2024 - 04.2024
Store Manager
Rock Universe
09.2018 - 09.2022
Dental Office Administration Certificate -
Niagara College
Python For Data Science, AI & Development -
Coursera
Intro to QuickBooks Online -
GALE Course
Medical Terminology -
GALE Course
Ontario Secondary School Diploma -
Dunnville Secondary School