Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madryn Cassano

Lowbanks,Ontario

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrator

Fourth Avenue Dental
05.2024 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Increased patient satisfaction with thorough insurance verification and accurate billing procedures.

Office Administrator - Co-op

Niagara Endodontics
01.2024 - 04.2024
  • Worked effectively in fast-paced environments.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Store Manager

Rock Universe
09.2018 - 09.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed routine store inventories.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in high-stress situations.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Dental Office Administration Certificate -

Niagara College
Welland, ON
04-2024

Python For Data Science, AI & Development -

Coursera
01-2024

Intro to QuickBooks Online -

GALE Course
01-2023

Medical Terminology -

GALE Course
01-2023

Ontario Secondary School Diploma -

Dunnville Secondary School
Dunnville, ON
06-2017

Skills

  • Independence
  • Problem solving
  • Technology
  • Money handling
  • Multitasking
  • Communication (written/verbal)
  • Time management
  • Attention to detail/Organization
  • Team collaboration
  • Database entry
  • Patience and empathy
  • Reliability and punctuality

Certification

  • Food Handler Certification, Worksite Safety - February 2025 - February 2030
  • Smart Serve Certification

Timeline

Office Administrator

Fourth Avenue Dental
05.2024 - 12.2024

Office Administrator - Co-op

Niagara Endodontics
01.2024 - 04.2024

Store Manager

Rock Universe
09.2018 - 09.2022

Dental Office Administration Certificate -

Niagara College

Python For Data Science, AI & Development -

Coursera

Intro to QuickBooks Online -

GALE Course

Medical Terminology -

GALE Course

Ontario Secondary School Diploma -

Dunnville Secondary School
Madryn Cassano