Madona Gaber
Mississauga,ON
Summary
Enthusiastic about building a long-term career in the field and a deeper understanding of best practices in different communities and pharmacy settings. Well-versed in customer relations, administrative assistance and inventory management. Well-organized and systematic team player dedicated to the field. Desiring to gain real-world experience in a challenging position with room for advancement and a focus on learning. Worked with various software such as Kroll, Fillware, Healthwatch and Propel Rx.
Overview
10
10
years of professional experience
Work History
Clinical Staff Pharmacist
Shoppers Drug Mart Pharmacy
11.2023 - Current
- Streamlined pharmacy operations, implementing efficient workflow processes for prescription dispensing and counseling.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Provided travel consultations and a personalized travel medications plan and administered travel vaccines when necessary such as yellow fever vaccine.
Relief Pharmacist
Different locations
12.2022 - Current
- Covering shifts at different pharmacies allover the GTA to gain more experience from different practices and expose myself to different communities.
- Working as a relief pharmacist made me a better communicator when it comes to handing over critical patient information to other pharmacists who work in the same pharmacy by focusing on documenting vital and concise information about patients whom I interacted with during the shift and any follow-ups that need to be done in the future.
- Billed insurances for services utilizing kroll, Fillware and Propel Rx.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Checked prescriptions for proper contents and labeling.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Monitored medication inventory levels and kept detailed documentation in company software.
Relief Clinical Pharmacist
Inuvik Regional Hospital
06.2023 - 08.2023
- Maintained and monitored the procurement and distribution of medications to inpatient and select outpatient populations, provided drug information and education within Inuvik Regional Hospital (IRH) and its affiliated clinics.
- Was on call 24/7 for 7 weeks during the main pharmacist annual vacation.
- Worked with healthcare team to improve patient care through medication use.
- Instructed physicians on correct medication dosages.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Oversaw and monitored dispensation of controlled substances according to regulatory requirements.
- Reviewed data on medication use and recommended changes to established policies.
- Prepared medications based on physician orders.
- Worked with pharmacy technicians to expedite urgent requests.
- Enforced adherence to infection control protocols.
- Dispensed drugs in hospital environments.
Relief Pharmacist
Independent and Chain pharmacies
11.2022 - 12.2022
- Covered shifts at different pharmacies including independent and different locations of chain pharmacies such as Sobeys, Frescho and Rexall
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
Intern Pharmacist
Elie pharmacy, La salle Pharmacy, Arrowood pharmacy
06.2022 - 09.2022
- Rotated between all three pharmacies, had a broad experience from working in the city in Winnipeg to rural areas such as La Salle and Elie in Manitoba. Working in different areas exposed me to see all different kinds of medications and deal with different patients and also adapt based on the needs of each pharmacy, and the different cultures in all three pharmacies.
- Advised patients regarding proper use of new medications and OTC products.
- Compounded and prepared medications according to prescription orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated with patients with compassion while keeping medical information private.
- Entered data and prescriptions into patient profiles using Kroll.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Pharmacy Assistant
True vine pharmacy
06.2021 - 05.2022
- Served and helped methadone patients on daily basis.
- Received, reviewed, dispensed and labeled over 400 prescriptions daily.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Compiled customer demographic, allergy and medical history background.
- Supported pharmacist in preparing daily prescriptions.
- Communicated with insurance companies for billing purposes.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Trained new pharmacy staff in procedures and customer service standards.
- Answered customer questions about prescribed and OTC medications.
Pharmacy Assistant
Total health pharmacy
07.2020 - 05.2022
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Performed filing, copying, faxing and other clerical tasks.
- Delivered quality care to customers through close collaboration with pharmacist.
Pharmacy
Westons Pharmacy
02.2020 - 03.2020
- Filled and dispensed medications.
- Checked prescriptions were appropriate and filled accurately.
- Sat through patient counselling appointments.
- Attended an INR patient clinic.
Pharmacy Student
Estbourne teaching hospital
12.2019 - 12.2019
- Took full drug history to patients who recently were admitted to the ward.
- Followed and studied a patient's case and amended and made some recommendations to their medication and presented their case.
- Counseled patients on their medications before they were discharged.
- Worked in a team where we discussed patient's cases and medications Guide students,.
- Studied a patient's case and made the appropriate medication recommendations under the supervision of a pharmacist.
- Counseled patients on their medication.
- Took a full drug history from patients who were new on the ward.
Pharmacy Assistant
Shoppers Drug Mart / Pharmaprix
06.2019 - 09.2019
- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Performed duties in priority according to Role assigned on Role Assignment Schedule
- Referred to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products)
- Set realistic customer expectations as to wait times and effectively communicated the time to the customer
- Provide accurate information in response to customer inquiries (e.g.
- Store policies, Loyalty), according 6.
- Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Ensured customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintained the cash register in the dispensary in accordance with cash handling policies and procedures
- Managed customer inquiries both in person and over the phone.
Pharmacy Assistant
Shoppers Drug Mart / Pharmaprix
06.2018 - 09.2018
- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Performed duties in priority according to Role assigned on Role Assignment Schedule
- Referred to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products)
- Set realistic customer expectations as to wait times and effectively communicated the time to the customer
- Provide accurate information in response to customer inquiries (e.g.
- Store policies, Loyalty), according
- Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Ensured customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintained the cash register in the dispensary in accordance with cash handling policies and procedures
Pharmacy Student
HIV outpatient clinic, Lawson unit (Royal Sussex university hospital)
01.2018 - 01.2018
- Took patients drug history.
- Studied patients case by case under the supervision of a lecturer.
- Sat through the appointments with a clinical pharmacist and counseled on medications when it was appropriate
Pharmacy Assistant
Southlake regional healthcare centre
12.2017 - 11.2017
- Sat through patient's appointments.
- Observing the pharmacist while counseling the patient on their prescriptions.
- Debriefing and discussing the drug history and condition of the patient with the pharmacist after each appointment Southlake regional healthcare centre, outpatient pharmacy.
- Handled customer prescription pick up.
- Assisted with cashier responsibilities as required in the pharmacy.
- Filled prescriptions and entered them into Kroll.
Pharmacy Assistant
Lisgar woods compounding Pharmacy
06.2017 - 09.2017
PharmaprixcounselingRexallWilfridHealthwatch
- Receiving written prescriptions and inputting them into the computer system (Fillware).
- Labelling and filling prescriptions under the supervision of a Pharmacist.
- Stock and take inventory of prescription and over-the-counter medications.
- Answering telephones and taking messages.
- Receiving and sending electronic communication.
- Measuring, mixing, packaging, and labelling drugs.
- Preparing compounding medications.
Pharmacy assistant
Kamson pharmacy
01.2017 - 05.2017
- Labelling and filling prescriptions.
- Helped to maintain routine stock levels.
- Dealt with queries about the disposal of medicines.
Store Front
Tim Horton's, Store
01.2015 - 08.2015
- Strived to deliver great customer service to all customers and have the ability to multi task within a very fast paced environment.
- Handled money exchanges accurately and billed customers correctly.
- Satisfied clients by providing them with exceptional customer service and ensured timeliness of their orders.
- Customer Service and bakery.
Education
MPHARM - Pharmacy
University of Brighton
07.2020
Bachelor of Science - Biology And Psychology
Wilfrid Laurier University
Waterloo, ON10.2016
Skills
- Immunization administration
- Pharmaceutical calculations
- Diabetes management
- Patient counseling
- Drug utilization review
- Clinical decision making
- Medication dispensing accuracy
- Drug interaction analysis
- Clinical documentation
- Patient education and counseling
Timeline
Clinical Staff Pharmacist
Shoppers Drug Mart Pharmacy
11.2023 - Current
Relief Clinical Pharmacist
Inuvik Regional Hospital
06.2023 - 08.2023
Relief Pharmacist
Different locations
12.2022 - Current
Relief Pharmacist
Independent and Chain pharmacies
11.2022 - 12.2022
Intern Pharmacist
Elie pharmacy, La salle Pharmacy, Arrowood pharmacy
06.2022 - 09.2022
Pharmacy Assistant
True vine pharmacy
06.2021 - 05.2022
Pharmacy Assistant
Total health pharmacy
07.2020 - 05.2022
Pharmacy
Westons Pharmacy
02.2020 - 03.2020
Pharmacy Student
Estbourne teaching hospital
12.2019 - 12.2019
Pharmacy Assistant
Shoppers Drug Mart / Pharmaprix
06.2019 - 09.2019
Pharmacy Assistant
Shoppers Drug Mart / Pharmaprix
06.2018 - 09.2018
Pharmacy Student
HIV outpatient clinic, Lawson unit (Royal Sussex university hospital)
01.2018 - 01.2018
Pharmacy Assistant
Southlake regional healthcare centre
12.2017 - 11.2017
Pharmacy Assistant
Lisgar woods compounding Pharmacy
06.2017 - 09.2017
Pharmacy assistant
Kamson pharmacy
01.2017 - 05.2017
Store Front
Tim Horton's, Store
01.2015 - 08.2015
Bachelor of Science - Biology And Psychology
Wilfrid Laurier University
MPHARM - Pharmacy
University of Brighton
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