Madisyn MacKay
Winnipeg,MB
Summary
Recent graduate from the University of Winnipeg with a degree in Criminal Justice, currently preparing for an upcoming law school journey. Seeking an entry-level position in the legal field to gain hands-on experience and build a strong foundation for a future career. With 10 years of customer service experience and a year of leadership in current roles, brings strong communication, organizational, and problem-solving skills to any team.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Chopped Leaf
06.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
Studio Lead
Wheelhouse Cycle Club
04.2023 - Current
- Delivered exceptional customer service, acting as the main point of contact for riders, assisting with class bookings, membership inquiries, and studio tours to enhance the overall experience.
- Managed studio operations, including opening/closing duties, scheduling, and maintaining a clean, welcoming environment to ensure the highest standard of rider satisfaction.
- Led a small team, providing training and support to front desk staff to ensure smooth class check-ins and exceptional customer interactions.
- Collaborated with instructors to coordinate class setups and troubleshoot technical issues, ensuring a seamless experience for both riders and staff.
- Handled rider feedback and resolved issues promptly to maintain a high level of customer satisfaction and retention.
Junior Bookseller
MCNALLY ROBINSON BOOKSELLERS
09.2021 - 04.2023
- Greeted customers and ascertained what each customer wanted and needed
- Answered questions regarding store and merchandise
- Arranged and display merchandise to promote sales
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Inventoried stock and requisitioned new inventory
- Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory
- Opened and closed cash registers, balanced cash drawers and made deposits
Executive Housekeeper
RIDING MOUNTAIN HOUSE
05.2020 - 09.2022
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Cleaned rooms, hallways, lounges, restrooms, and other work areas so that health standards are met
- Emptied wastebaskets and transported other trash and waste to disposal areas
- Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Carried linens, towels, toilet items and cleaning supplies
- Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items
- Disinfected equipment and supplies used germicides and steam-operated sterilizers
Nanny
PRIVATE FAMILY
11.2017 - 12.2019
- Regulated children's schedules to balance rest, learning and play
- Affectionately cared for 3 children, ages 2 to 13, for 2 years
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth
- Helped children complete homework and special assignments daily to support academic performance
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities
Education
Bachelor of Arts - Criminal Justice
UNIVERSITY OF WINNIPEG
WINNIPEG, MB07-2024
High school or equivalent -
GRANT PARK HIGH SCHOOL
06.2017
Skills
- Research and Analysis
- Case Study Evaluation
- Understanding of Criminal Law and Procedures
- Client Relations
- Conflict Resolution
- Active Listening
- Effective Verbal and Written Communication
- Team Leadership
- Task Delegation
- Time Management and Organization
- Positive attitude
- Attention to detail
References
References available upon request
Timeline
Social Media Manager
Chopped Leaf
06.2024 - Current
Studio Lead
Wheelhouse Cycle Club
04.2023 - Current
Junior Bookseller
MCNALLY ROBINSON BOOKSELLERS
09.2021 - 04.2023
Executive Housekeeper
RIDING MOUNTAIN HOUSE
05.2020 - 09.2022
Nanny
PRIVATE FAMILY
11.2017 - 12.2019
High school or equivalent -
GRANT PARK HIGH SCHOOL
Bachelor of Arts - Criminal Justice
UNIVERSITY OF WINNIPEG
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