Madisyn Grant
QK
Visalia
11
years of professional experience
Experienced project coordinator with strengths in scheduling, budget tracking, and client/vendor communication. Proven ability to keep complex projects organized, on time, and within approved limits.
Work History
Assistant Project Manager II
2 Years 9 Months- Coordinated the project schedules for land development and planning teams.
- Engaged with clients, consultants, and public agencies to clarify project requirements and facilitate communication.
- Managed project budgets to keep spending within approved limits.
- Worked closely with senior managers to keep projects on schedule.
- Assisted project managers with scope reviews, proposals, and contract updates.
- Compiled and analyzed reports to provide management with insights on project performance.
- Coordinated meeting agendas, notes, and follow-up actions to enhance project coordination.
- Prepared permit submittals and agency correspondence for entitlement review packages.
- Reviewed site plans, maps, and technical documents for completeness and accuracy.
- Established company-wide SOPs to improve productivity and support employee training.
Customer Service Specialist/Buyer
6 Years- Coordinated with vendors and customers to align project milestones with customer satisfaction and timelines.
- Communicated order status and backorder changes to customers and sales staff.
- Collaborated with multiple vendors for project planning, ensuring timely delivery within customer budget constraints.
- Make a daily and weekly shipping schedule for the shipping department to ensure shipments are within customer receiving hours
- Communicate with trucking companies for scheduling loads outbound and gather freight quotes
- Process and manage multiple high dollar projects at once with accuracy
- Use of SAP for A/R, A/P, Inventory Management, Processing and distributing orders and invoices, Purchase Orders, Reports
- Inventory control and inventory cycle counts
- Run morning and afternoon reports for management to display sales compared to budget to date, along with open orders and Purchase Orders for current month and upcoming month.
- Supported seven business units in managing large equipment sales, fruit bin sales, and procurement of maintenance parts and janitorial supplies.
- Ensured compliance and alignment of contract agreements with organizational objectives.
- Communicates with Shipping Lead, Production Manager, Plant Manager, and Planning Manager on procurement and production schedule
- Maintained quality control documentation to track product standards and compliance.
- Assist with Fleet Management
Sales Lead Manager
3 Years- Promoted to management within 3 months
- Coached associates on styling, selling, and guest service standards, resulting in increased customer satisfaction and team effectiveness.
- Shared best practices for sales and customer service, improving store efficiency and fostering a collaborative team environment.
- Determined customer needs by asking relevant questions and listening actively to the responses
- Resolved customer relations issues in line with company policies, ensuring positive experiences and reinforcing customer loyalty.
- Led and managed inventory
- Oversaw inventory management processes to ensure accurate stock levels and organization.
Consumer Relations Specialist
7 Months- Coordinated consumer replacement requests and follow-up communication to enhance customer satisfaction.
- Reviewed shipping documents for errors, correcting discrepancies to facilitate accurate warehouse shipments.
- Compiled and analyzed management reports, delivering insights that informed strategic decision-making.
- Processed invoices for payment accuracy.
- Completed orders for transferring and donating samples.
Education
Project Management Certificate
Operations Management Certificate
Master of Science - Business Administration
- GPA 3.70
Skills
Project scheduling and coordination
Budget oversight
Vendor and client coordination
SOP development
Inventory Management
SAP
Deltek
Microsoft Office
Time management
Multitasking
Detail-oriented approach
Customer Service
Adaptability to change
Timeline
Assistant Project Manager II
QK
02.2024 - CurrentRead More
Customer Service Specialist/Buyer
Sunkist
01.2018 - 01.2024Read More
Consumer Relations Specialist
Ruiz Foods Products
01.2018 - 08.2018Read More
Sales Lead Manager
Francescas
01.2016 - 01.2019Read More
University of Phoenix
Project Management Certificate
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University of Phoenix
Operations Management Certificate
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University of Phoenix
Master of Science from Business Administration
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