Madisson Ruis
Ontario
Summary
Proven team player and effective communicator, I excelled at Shake Shack by consistently exceeding performance expectations and receiving commendations for dedication. Skilled in customer service and problem-solving, I enhanced guest experiences and operational efficiency at Ten Ren Tea Time, showcasing my ability to adapt and thrive in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Shake Shack
10.2024 - Current
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Server/Hostess
Ten Ren Tea Time
01.2024 - 06.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Fire Science
Mt San Antonio College
Walnut, CA01-2026
High School Diploma -
Rim of The World
Lake Arrowhead, CA06-2024
Skills
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Guest engagement
- Problem-solving
- Clear communication
- Flexible schedule
Certification
- Food Handler's Permit/License- County or city public health departments.
- CA Driver's License
- CPR/AED Certification
Timeline
Crew Member
Shake Shack
10.2024 - Current
Server/Hostess
Ten Ren Tea Time
01.2024 - 06.2024
Associate of Science - Fire Science
Mt San Antonio College
High School Diploma -
Rim of The World
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