Summary
Overview
Work History
Education
Timeline
Generic

Madison Totten

Orillia,ON

Summary

To find long lasting part-time work at a company that has room for growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Transcom
09.2017 - 08.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer orders promptly to increase customer satisfaction.

Room Attendant

Casino Rama
07.2015 - 06.2016
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Tim Hortons
11.2013 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.

Cashier

Wal-Mart
10.2012 - 02.2013
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Housekeeper

Fern Resort
06.2011 - 09.2012
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.

Education

Park Street Collegiate Institute

Orillia, ON

OSSD

Timeline

Customer Service Representative

Transcom
09.2017 - 08.2018

Room Attendant

Casino Rama
07.2015 - 06.2016

Cashier

Tim Hortons
11.2013 - 02.2015

Cashier

Wal-Mart
10.2012 - 02.2013

Housekeeper

Fern Resort
06.2011 - 09.2012

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Madison Totten