Madison Totten
Orillia,ON
Summary
To find long lasting part-time work at a company that has room for growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transcom
09.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer orders promptly to increase customer satisfaction.
Room Attendant
Casino Rama
07.2015 - 06.2016
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Tim Hortons
11.2013 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Cashier
Wal-Mart
10.2012 - 02.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Housekeeper
Fern Resort
06.2011 - 09.2012
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
Education
Park Street Collegiate Institute
Orillia, ON
OSSD
Timeline
Customer Service Representative
Transcom
09.2017 - 08.2018
Room Attendant
Casino Rama
07.2015 - 06.2016
Cashier
Tim Hortons
11.2013 - 02.2015
Cashier
Wal-Mart
10.2012 - 02.2013
Housekeeper
Fern Resort
06.2011 - 09.2012