Madison Tift
San Diego
Summary
Dynamic Information Technology Specialist with a proven track record at the United States Navy, excelling in IT troubleshooting and information security. Recognized for enhancing system performance and delivering exceptional end-user support. Adept at fostering strong client relationships and solving complex problems, ensuring minimal downtime and increased productivity.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
United States of Navy
02.2019 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Trained end-users on new software applications, increasing productivity across departments.
Barista
Starbucks
02.2018 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
Bachelor of Science - Cyber Security
National University
La Jolla, CA06-2027
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
Timeline
Information Technology Specialist
United States of Navy
02.2019 - Current
Barista
Starbucks
02.2018 - 01.2019
Bachelor of Science - Cyber Security
National University
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