Summary
Overview
Work History
Education
Skills
Timeline
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MADISON KHYE GAGNE

North Bay,ON

Summary

Goal-oriented individual comfortable with greeting a high-volume of customers in a fast-paced environment and recommending merchandise based on individual requirements. Personable, friendly and creative with proven time management and collaboration skills. Understanding the importance of working as a team, learning from others and developing as a young professional. Seeking long-term employment in a position that requires a dedicated, young and enthusiastic employee.

Overview

9
9
years of professional experience

Work History

Sales Associate

Hallmark
09.2023 - Current
  • Operate POS sales transactions, assist customers with returns, refunds and resolving transaction issues.
  • Deliver exceptional customer service by answering questions about products and services, helping locate merchandise, and promoting key items.
  • Build relationships with customers to establish trust, rapport and increase satisfaction.
  • Maintain up-to-date knowledge of store sales, payment policies and security standards.
  • Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.
  • Perform end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Sales Associate

Kitchenomics Gourmet Goods And Gadgets
05.2022 - 10.2023
  • Operate POS daily for payment processing and to fulfill ecommerce orders.
  • Conduct store opening and closing procedures, ensuring doors are locked and alarms are activated when closing
  • Organize inventory to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answer incoming calls, assisting customers with product questions, selections, and purchases.
  • Package goods to prepare for shipping, adhering to packaging protocols.
  • Inspect incoming and outgoing shipments to verify accuracy and prevent errors.

Manager

Santa'Ville
10.2021 - 12.2021
  • Managed inventory control, cash control/POS, and store opening and closing procedures.
  • Scheduled employees, assigned daily tasks to improve productivity.
  • Trained, motivated, and guided employees to set them up for success in a fast paced work environment.
  • Optimized store displays and appearance via strategic merchandising.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Artist

Santa’Ville Ornament Kisok
10.2020 - 12.2020
  • Operated cash register POS to ring up final bill and process various forms of payment.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss customization ideas and style preferences to create mutually agreeable project parameters.

Team Member

Tim Hortons
10.2015 - 07.2016
  • Operated POS to process payments.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Crew Member

McDonald’s Restaurant
04.2015 - 07.2015
  • Handled POS system and cash transactions
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.

Student Supervisor

Widdifield Courtyard
02.2016 - 06.2016
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflow.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.

Education

High School Diploma -

Widdifield Secondary School
North Bay, ON
2016

Skills

  • Customer Service
  • Cash Register Operation POS
  • Time Management
  • Inventory Coordination
  • Excellent People Skills
  • Sales Expertise
  • Teamwork and Collaboration
  • Multitasking Strengths
  • Adapt to Diverse Groups
  • Bilingual (English/French)

Timeline

Sales Associate

Hallmark
09.2023 - Current

Sales Associate

Kitchenomics Gourmet Goods And Gadgets
05.2022 - 10.2023

Manager

Santa'Ville
10.2021 - 12.2021

Artist

Santa’Ville Ornament Kisok
10.2020 - 12.2020

Student Supervisor

Widdifield Courtyard
02.2016 - 06.2016

Team Member

Tim Hortons
10.2015 - 07.2016

Crew Member

McDonald’s Restaurant
04.2015 - 07.2015

High School Diploma -

Widdifield Secondary School

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MADISON KHYE GAGNE