Madison Zelkowicz
Ottawa,Ontairo
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 3 years of related experience.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Alpha Auto Group
06.2021 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Maintained detailed service and customer records.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums, and refunds.
Wholesale Manager
Pure Kitchen
02.2020 - 06.2021
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Oversaw and managed 12-person sales team to drive performance and account growth.
- Negotiated best cost of goods for materials within established product specifications
- Used quickbooks and microsoft suite to document sales activities and sales pipelines.
- Developed productive relationships with key account holders.
- Developed and executed business plans to maximize profitability and revenue.
- Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
General Manager of Food Service
Mad Radish
05.2018 - 02.2020
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
No Degree - Baking And Pastry Arts
Algonquin College
Ottawa, ON04.2012
Skills
- Critical Thinking
- Timelines and Milestones
- Claim Amount Calculations
- Scheduling and Coordinating
- Employee Timesheet Processing
- Employee Coaching and Motivation
- Warranty Requirements
- Complex Problem-Solving
- Managing Operations and Efficiency
- Administration and Reporting
- Staff Meetings
- Financial Documentation
- Office Management Software
Timeline
Warranty Administrator
Alpha Auto Group
06.2021 - Current
Wholesale Manager
Pure Kitchen
02.2020 - 06.2021
General Manager of Food Service
Mad Radish
05.2018 - 02.2020
No Degree - Baking And Pastry Arts
Algonquin College
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