Madison Valencia
Fair Oaks
Summary
College graduate with a Bachelor of Science Degree in Biochemistry. Previous General Manager who is enthusiastic and eager to contribute to the workplace in a beneficial and positive way. Extremely passionate about caring for clientele and making a positive impact in their day to day lives. Motivated to learn, grow, and exceed expectations in any role given.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Massage Envy
Folsom, CA
06.2024 - Current
- Uphold culture of excellence in performance, compliance, and demonstration of company values.
- Ensured that all clients were being checked in and out on time.
- Created schedules for all staff (Front Desk Associates, and Back of House Employees)
- Managed 24 employees (Massage Therapists, Estheticians, and Front Desk Sales Associates)
- Maintained a visible leadership presence to ensure performance, operational, and compliance standards were being met.
- Ensured that inventory and supply management was being done in a timely manner.
- Completed purchase orders for retail products.
- Immediately reported any inappropriate behavior or valid complaints to upper management when needed
- Met with all staff to discuss performance and evaluate growth during annual reviews, as well as monthly check ins.
- Executed any tasks given by the District Manager.
- Assisted and supported front desk staff and always provided excellent service to all members and guests.
- Ensured the store was clean and well-stocked at all times.
Assistant Manager
Camp Bow Wow
Fair Oaks, CA
01.2022 - 05.2024
- Maintained a clean, safe, and organized facility to ensure client satisfaction.
- Ensured the safety and well-being of all of the pets in our care.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Created weekly schedules that outlined tasks to be completed by the end of each day.
- Improved customer satisfaction by addressing and resolving complaints promptly and calmly.
- Conducted tough conversations with clients when their pet was having behavioral or health issues during their stay.
- Helped lead team meetings with important topics to improve the workplace.
- Found coverage for shifts when needed.
- Managed over 20 client check ins and check outs per day.
Instructional Assistant
Sonoma State University
Rohnert Park, CA
01.2020 - 05.2021
- Worked under a Professor and obtained homework, worksheets, and quizzes for multiple classes of students and graded them by hand
- Assessed student assignments to check quality and completeness before submission for grading
Education
Bachelor's degree - Biochemistry
Sonoma State University
Rohnert Park, CA05-2021
High school diploma - undefined
Antelope High School
Antelope, CA06-2017
Skills
- Assistant Manager Experience
- Customer service
- General Manager Experience
- Leadership
- Strong work ethic
- Excellent Communication Skills
- Team player
- Leadership and team building
- Problem resolution
- Time management
Certification
- Driver's License
- Present
Languages
English - Expert
Additional Information
Authorized to work in the US for any employer
Awards
Deans List Recipient, May 2021, Received Dean's List Award from 2020-2021 at Sonoma State University., Honor Roll, June 2017, Received Honor Roll Award through the 2015-2017 school year at Antelope High School.
Timeline
General Manager
Massage Envy
06.2024 - Current
Assistant Manager
Camp Bow Wow
01.2022 - 05.2024
Instructional Assistant
Sonoma State University
01.2020 - 05.2021
High school diploma - undefined
Antelope High School
Bachelor's degree - Biochemistry
Sonoma State University