MADISON TSHERNA
Maple,ON
Summary
Reliable and upbeat individual, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to learn new things. Ready to help teams achieve company goals and succeed as a business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
UJA
07.2019 - Current
- Raised funds for organization through community outreach initiatives
- Set up tables and chairs and unloaded necessary equipment to prepare for events
- Social media networking to raise awareness for each cause
- Called potential donors to generate monetary donations for fundraising events
- Maintained clean, orderly appearance of donation area
Social Media Manager
A&G The Road Cleaners
06.2023 - 01.2024
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Led crisis communications and media relations activities in response to challenging situations.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Created and implemented systems and processes for monitoring media coverage.
Administrative Assistant
A&G The Road Cleaners
06.2021 - 06.2023
- Directed customer communication to appropriate department personnel
- Tracked and submitted employee timesheets to prepare for payroll processing
- Responded effectively to sensitive inquiries or complaints
- Provided secretarial and office management support
- Designed corporate swag
- Utilized Instagram and Facebook to promote products, services and content
- Social media
Entertainment Staff Member
Magen Boys
05.2019 - 05.2023
- Performing choreography for entertainment
- Interactive dancing and communication with guests
- Hosted dance parties for children's Birthdays
- Work well with a team of staff to support the vision of the host and create a fun environment for a memorable experience
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Superb Time Management
- Excellent Communication Skills
- Friendly, Positive Attitude
- First Aid/CPR
- Great Eye for Fashion
Dancer Intructor
VIBE Dance & Fitness Center
09.2022 - 04.2023
- Provided constructive feedback during rehearsals to improve overall performance quality and group cohesion.
- Assisted choreographers with staging decisions to ensure effective use of space and visual appeal for audiences.
- Worked with costume designers to achieve top-quality and well-tailored costumes.
- Attended workshops and masterclasses to continuously expand skill set and stay current with industry trends.
- Improved overall team dynamic through open communication channels among members encouraging constructive feedback exchange.
- Assisted in choreographing routines, contributing to the creative process and enhancing overall production value.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
- Led rehearsals for ballet recitals.
Sales Assosiate
Aritzia
04.2022 - 11.2022
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
Lifeguard
Friday Harbour Resort
07.2021 - 10.2021
- Watched over swimmers to respond quickly to distress situations
- Maintained neat and clean pool area and clean water
- Monitored behaviours for safety violations and took steps to prevent further violations
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations
- Filled out incident and accident reports and submitted to supervisor
- Patrolled to identify anyone needing assistance and offered immediate care
- Collaborated closely with team to identify issues and quickest methods for remediation
- Cautioned swimmers regarding unsafe practices and safety hazards
Education
Bachelor of Arts - Media & Marketting
University of Western Ontario
London, ON04.2027
Skills
- Flexible Schedule
- Honest and Dependable
- Business Development
- Customer Assistance
- Positive Attitude
- Brand Management
- Social Media and Promotions
- Teamwork and Collaboration
References
Available Upon Request
Languages
English
Certification
- First Aid/CPR Certified
- NLS
Timeline
Social Media Manager
A&G The Road Cleaners
06.2023 - 01.2024
Dancer Intructor
VIBE Dance & Fitness Center
09.2022 - 04.2023
Sales Assosiate
Aritzia
04.2022 - 11.2022
Lifeguard
Friday Harbour Resort
07.2021 - 10.2021
Administrative Assistant
A&G The Road Cleaners
06.2021 - 06.2023
Volunteer
UJA
07.2019 - Current
Entertainment Staff Member
Magen Boys
05.2019 - 05.2023
Bachelor of Arts - Media & Marketting
University of Western Ontario
- First Aid/CPR Certified
- NLS
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