Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Madison Tremblay

Ottawa,ON

Summary

Dedicated shift supervisor with a strong skill set in leadership and customer service. I bring a proven track record of fostering a positive work environment and ensuring smooth day-to-day operations. Committed to delivering exceptional service and consistently meeting performance standards. I am eager to contribute my skills and experience to a dynamic team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Office Assistant

Tremblay Fire Solutions
04.2021 - 04.2022
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email, or in-person to provide information.

Supervisor/Service Desk

RONA Home & Garden
09.2017 - 08.2021
  • Occasionally managed schedules and did payroll.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Arts - Psychology

Carleton University
Ottawa, ON
04.2024

High School Diploma -

Longfields Davidson Heights
Ottawa, ON
06.2019

Skills

  • Customer-Oriented
  • Inventory Control
  • Staff Management
  • Leadership
  • Safety and Compliance
  • Team-player
  • Computer Skills
  • Adaptability
  • Conflict Resolution

Languages

English
Native or Bilingual
French
Professional Working

Certification

First Aid & CPR/AED (2022)

Canadian Red Cross


Applied Suicide Intervention Skills Training (2024)

Unified Support Centre

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Office Assistant

Tremblay Fire Solutions
04.2021 - 04.2022

Supervisor/Service Desk

RONA Home & Garden
09.2017 - 08.2021

Bachelor of Arts - Psychology

Carleton University

High School Diploma -

Longfields Davidson Heights

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Madison Tremblay