Madison Toombs-Cunningham
Bridgewater
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to excel in high-pressure environments while demonstrating strong multitasking and team collaboration skills. Recognized for enhancing guest satisfaction through effective communication and maintaining a clean, welcoming atmosphere. Committed to delivering exceptional service and achieving quality goals.
Overview
12
12
years of professional experience
Work History
Waitress
Two Family Rest
07.2024 - 2025
- Maintained high service standards during busy shifts while managing high-pressure situations.
- Demonstrated strong multitasking skills by balancing multiple tables and orders efficiently.
- Ensured a clean and welcoming dining environment to enhance guest experiences.
- Handled difficult customer interactions calmly, preserving composure under pressure.
- Conducted timely table check-ins to assess food and beverage needs, boosting customer satisfaction.
Waitress
Jerry’s Diner
12.2023 - 07.2024
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Personal Shopper
Atlantic Superstore
09.2012 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma - Medical Office Administration
Bridgewater High School
Bridgewater, NS06.2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress
Two Family Rest
07.2024 - 2025
Waitress
Jerry’s Diner
12.2023 - 07.2024
Personal Shopper
Atlantic Superstore
09.2012 - 06.2022
High School Diploma - Medical Office Administration
Bridgewater High School
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