Madison Temple
Citrus Heights
Summary
Seasoned Customer Service employee with background in high-pressure environments. Managed coordination of services and efficient routing, demonstrating strong problem-solving skills. Showcased top-notch communication abilities while resolving customer inquiries, contributing to improved customer satisfaction. Proven track record in multi-tasking and prioritizing tasks effectively under fast-paced conditions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
MainStage
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered each phone call efficiently answering questions/concerns and confirmed express orders.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Delivery Driver, Dispatcher, Customer Service
The Sanctuary CA
07.2022 - 04.2024
- Identified areas where improvements could be made in order to enhance the overall customer experience.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Handled escalated calls from dissatisfied customers professionally.
- Created memorable in-store customer interactions.
- Excelled in sales and weekly challenges to sell new products in and out of store.
- Assisted customers with technical issues related to products or services.
- Answered customer inquiries regarding availability of products and services.
Barista Trainer
Starbucks
11.2017 - 01.2022
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Taught team members how to make latest drinks and correctly perform new procedures.
Education
Some College (No Degree) - Kinesiology/Communications
Southwestern College
Chula Vista, CASkills
- Microsoft Word
- Treez Computer System
- Google Doc
- Call Routing
- Stress Tolerance
- Detail Oriented
- Scheduling expertise
- Customer Service
- Repair Scheduling
- Customer Relationship Management
- Multitasking
Timeline
Front Desk Receptionist
MainStage
12.2024 - Current
Delivery Driver, Dispatcher, Customer Service
The Sanctuary CA
07.2022 - 04.2024
Barista Trainer
Starbucks
11.2017 - 01.2022
Some College (No Degree) - Kinesiology/Communications
Southwestern College
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