Madison Stiles
Vista
Summary
General Manager with a proven track record at Jersey Mikes, excelling in operational strategy and customer service. Skilled in inventory management and complaint resolution, I fostered a collaborative team environment, enhancing guest satisfaction and loyalty. Committed to performance improvement, I effectively managed budgets and optimized workflows for increased profitability.
I'm a sales professional with a proven track record in retail environments. Adept at driving sales, building customer relationships, and exceeding targets. With a strong focus on teamwork and adaptability, ensuring smooth operations and high customer satisfaction. Reliable, flexible, and skilled in inventory management, customer service, and point-of-sale systems.
Overview
4
4
years of professional experience
Work History
General Manager
Jersey Mikes
Escondido, CA
08.2023 - Current
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented customer service initiatives, enhancing guest satisfaction and loyalty.
- Analyzed financial reports, identifying trends to improve profitability and reduce costs.
- Developed operational strategies, streamlining workflows and increasing productivity.
- Ensured compliance with health and safety regulations in all operational aspects.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Sales Clerk
IB Pet
Del Mar, CA
11.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Processed sales transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Collaborated with team members to achieve store goals and improve workflow efficiency.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Barista
San Diego Safari Park
Escondido, CA
12.2021 - 06.2023
- Prepared high-quality beverages in accordance with established recipes and standards.
- Operated espresso machine and other coffee equipment to ensure product consistency.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Maintained cleanliness of workstations and adherence to health safety regulations.
- Assisted in training new staff on beverage preparation and operational procedures.
- Monitored inventory levels, placing orders for supplies as needed to prevent shortages.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Escondido Charter High School
Escondido, CASkills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Product knowledge
- Cash handling
- Relationship building
- Merchandising
- Staff education and training
- Customer follow-up
- Inventory tracking
- Store maintenance
- Stock management
- Product recommendations
- Point of sale operations
- Hospitality and accommodation
- Customer service
- Interpersonal communication skills
- Performance improvement
Timeline
Sales Clerk
IB Pet
11.2025 - Current
General Manager
Jersey Mikes
08.2023 - Current
Barista
San Diego Safari Park
12.2021 - 06.2023
High School Diploma -
Escondido Charter High School