Madison Smith

Receptionist

Wozniak Denture Clinic

06.2022 - 01.2023

Collecting Insurance
Managed multiple phone lines at a time
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Disinfected treatment rooms after each patient
Maintained and organized, clean, professional work space and waiting area
Conducted $40,000.00 in recalls/recare tasks
Provided excellent customer service with a helpful and friendly attitude
Coordinate pick up and delivery of express mail services, unpacked inventory and stocked supplies
Smoothly managed the day-to-day front desk operations for a busy clinic
Collected payments via cash, card or e-transfer
Collected accounts receivables up to 4 years
Paid statements from suppliers
Maintained quick and efficient response time through the clinics email
Maintained clinics inventory every 2 weeks
Made sure clinic had certain amounts of the necessary items used in the office daily
Assisted with planning office events and meetings for smooth execution.
Reduced waiting times for visitors by implementing more efficient check-in process.
Enhanced visitor experience by providing detailed information and assistance as needed.
Routed incoming mail and messages to relevant personnel without delay.
Monitored and screened visitors to verify accessibility to inter-office personnel.