Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Madison Smith

Gatineau ,Quebec

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Canadian Tire
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Associate

Bath And Body Works
10.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Summer School Administration

Broadview Public School
08.2022 - 08.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained safety and security by overseeing students in recess environments.
  • Completed daily reports on attendance.
  • Laminated teaching materials to increase durability under repeated use.
  • Prepared reports and maintained administrative records.

Wedding and Event Server

Spruce Home
07.2020 - 08.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleared dishes and glassware quickly following each course.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Education

Ontario College Diploma - Community And Justice Services

Algonquin College
Ottawa, ON
06.2024

High School Diploma -

D’Arcy McGee High School
Gatineau
06.2022

Skills

  • Complaint Resolution
  • Appointment Scheduling
  • Report Generation
  • Consultative Sales
  • Money Handling Abilities
  • Customer Relations
  • Call Triaging
  • Client Relations
  • Prioritization
  • Warehousing Functions
  • Critical Thinking
  • Customer Service
  • Minute Taking
  • Problem-Solving Abilities

Languages

English
Native or Bilingual
French
Native or Bilingual
ASL
Limited Working

Certification

  • CPR and EFD Trained and Certified
  • Drivers License

Timeline

Sales Associate

Bath And Body Works
10.2023 - 06.2024

Customer Service Representative

Canadian Tire
06.2023 - Current

Summer School Administration

Broadview Public School
08.2022 - 08.2022

Wedding and Event Server

Spruce Home
07.2020 - 08.2020

Ontario College Diploma - Community And Justice Services

Algonquin College

High School Diploma -

D’Arcy McGee High School

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Madison Smith