Madison Slade

Currently, at the Squamish Medical Clinic I work as a general Medical Office Assistant (MOA) for all eight Family Physicians. I am also the personal MOA for Cardiology Specialist Dr. Yashar Tashakkor.

• Answer phones and respond to patient inquiries with professionalism and accuracy.
• Coordinate patient care with medical staff, manage appointments, and maintain accurate records, fostering a supportive environment for efficient clinic operations.
• Meticulously handle legal documents, including patient consent forms, medical records, and other confidential paperwork, ensuring seamless administrative work flow and high-quality service.
• Process patient payments, verify insurance claims and coordinate financial transactions.
• Provide compassionate assistance to patients, addressing concerns and facilitating smooth communication between patients and healthcare providers.
• Schedule and manage appointments, ensuring timely follow-ups and accurate record-keeping.
• Collect and handle medical specimens, including swabs, ensuring proper labeling and documentation.
• Maintain a clean and organized office environment, including tidying patient rooms and preparing them for the next visit.

I spent summers of 2021, 2022, 2023 and 2024 working at Fishermans Cove Marine Fuels in West
Vancouver. Through this job I gained an an immense understanding of customer service and
multitasking. At the fuel dock I was running the establishment independently during shifts. Throughout my work period I was pushed to excel in a environment dominated by customers who often viewed me as under qualified. Within my first summer, I became a highly valued employee and was praised for my ability to go above and beyond for my employer and customers.

• Managed fuel transactions, ensuring accuracy and safety.
• Improved customer satisfaction through efficient service and clear communication.
• Streamlined docking procedures.
• Maintained meticulous records of fuel sales and inventory.
• Assisted boat owners, fostering positive relationships and loyalty.