Summary
Overview
Work History
Education
Skills
Timeline
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Madison Sheppard

Madison Sheppard

Bakersfield

Summary

Dynamic and detail-oriented professional with a proven track record at Accelerated Urgent Care, excelling in customer service and front office management. Recognized for enhancing patient satisfaction through effective communication and efficient scheduling. Skilled in handling sensitive information and adept at cash handling, ensuring a welcoming environment for all visitors. Motivated and people-oriented professional with strong customer service and administrative background. Skilled in communication, relationship building, and organization with a proven ability to assist clients, manage front desk operations, and support daily office needs.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Accelerated Urgent Care
02.2022 - 03.2024
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected co-payments. Familiar with insurances.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Patient Transporter

Adventist Health Hospital
06.2020 - 01.2022
  • Warmly greeted patients and visitors and made each feel welcome.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.

Education

Associate of Science -

Bakersfield College
Bakersfield, CA

South High School
Bakersfield, CA
06.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • File organization
  • Front office management
  • Sensitive information handling
  • Multi-line telephone systems
  • Researching skills
  • Customer engagement
  • Store opening and closing

Timeline

Front Desk Receptionist

Accelerated Urgent Care
02.2022 - 03.2024

Patient Transporter

Adventist Health Hospital
06.2020 - 01.2022

Associate of Science -

Bakersfield College

South High School
Madison Sheppard