Madison Sheppard
Bakersfield
Summary
Dynamic and detail-oriented professional with a proven track record at Accelerated Urgent Care, excelling in customer service and front office management. Recognized for enhancing patient satisfaction through effective communication and efficient scheduling. Skilled in handling sensitive information and adept at cash handling, ensuring a welcoming environment for all visitors. Motivated and people-oriented professional with strong customer service and administrative background. Skilled in communication, relationship building, and organization with a proven ability to assist clients, manage front desk operations, and support daily office needs.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Accelerated Urgent Care
02.2022 - 03.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected co-payments. Familiar with insurances.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Transporter
Adventist Health Hospital
06.2020 - 01.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Education
Associate of Science -
Bakersfield College
Bakersfield, CASouth High School
Bakersfield, CA06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- File organization
- Front office management
- Sensitive information handling
- Multi-line telephone systems
- Researching skills
- Customer engagement
- Store opening and closing
Timeline
Front Desk Receptionist
Accelerated Urgent Care
02.2022 - 03.2024
Patient Transporter
Adventist Health Hospital
06.2020 - 01.2022
Associate of Science -
Bakersfield College
South High School