Madison Schwenoha
Los Osos
Summary
Dynamic and detail-oriented professional with proven expertise in client relations and appointment scheduling at Thousand Hills Pet Resort. Skilled in cash handling and payment processing, I excelled in enhancing customer experiences and streamlining operations, resulting in reduced wait times and increased client satisfaction. Committed to fostering positive relationships and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Thousand Hills Pet Resort
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
Cashier
Lahaina’s
03.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Morro Bay High School
Morro Bay, CA2019
Skills
- Client relations
- Appointment scheduling
- Reservation software
- Cash handling
- Office organization
- Customer service
- Payment processing
- Attention to detail
- Telephone etiquette
Timeline
Front Desk Receptionist
Thousand Hills Pet Resort
10.2021 - Current
Cashier
Lahaina’s
03.2020 - 10.2021
Morro Bay High School
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