Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madison Roberts

Calgary,AB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Sales Supervisor

Hybrid Advertising
Calgary, AB
09.2022 - Current
  • Empowered and motivated employees via regular feedback to team members.
  • Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
  • Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
  • Assisted team members in resolving customer satisfaction issues.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Analyzed product information to verify accuracy and drive corrective actions to closure.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Housekeeping Room Attendant

Wingate By Wyndham
Calgary, AB
09.2021 - 09.2022
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Trained new employees

Sales Representative

Omega 3's Skincare
Calgary, AB
05.2021 - 09.2021
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Presented professional image consistent with company's brand values.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Assisted customers finding correct products for their needs with samples and product information.
  • Created welcoming and inviting space for customers
  • Assisted with Social Media Outreach
  • Facilitated product labeling and production
  • Traveled for learning experiences for the Company

Office Assistant

Prince Accounting
Calgary, AB
05.2019 - 09.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained and updated office records, both digital and physical.
  • Purchased and maintained office supplies.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets and databases.

Virtual Assistant

Red Dog Consulting
Calgary, AB
10.2017 - 01.2018
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Education

High School Diploma -

George McDougall High School
Airdrie, AB
01.2021

Skills

  • Client Satisfaction
  • Technical Management
  • Social Media Platforms
  • Product Management
  • Hiring Procedures
  • Effective Customer Communication
  • Inventory Accuracy
  • Bank Deposits
  • Team Goals
  • Interpersonal Communication Skills
  • Team Routing

Accomplishments

  • Achieved Star Club by completing 500 Sales in a Calendar with accuracy and efficiency.
  • Supervised team of 10 staff members.

Certification

  • Facilitated Art Life Coach Certificate, Transformation Academy - June 2022

Timeline

Field Sales Supervisor

Hybrid Advertising
09.2022 - Current

Housekeeping Room Attendant

Wingate By Wyndham
09.2021 - 09.2022

Sales Representative

Omega 3's Skincare
05.2021 - 09.2021

Office Assistant

Prince Accounting
05.2019 - 09.2020

Virtual Assistant

Red Dog Consulting
10.2017 - 01.2018

High School Diploma -

George McDougall High School

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Madison Roberts