Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Roberge

Hamilton,ON

Summary

Hard working and dependable student with experience in the hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server / Hostess

Milestones Grill + Bar
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

COVID-19 Screener

Hamilton Conservatory For The Arts
09.2021 - 03.2022
  • Effectively communicated with visitors about rules and regulations
  • Maintained organization and cleanliness of screening area including sanitizing high-touch surfaces
  • Screened all people who entered the building for symptoms, signs, and travel based on existing guidelines
  • Performed reception like duties and other tasks as assigned

Camp Counselor

Hamilton Conservatory For The Arts
07.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

Bachelor of Arts - Criminology

Wilfrid Laurier University
Brantford, ON
04.2026

High School Diploma -

Westmount Secondary School
Hamilton, ON
06.2022

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • High-volume dining
  • Service prioritization
  • Suggestive Selling
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina
  • Team Leadership

Certification

  • Smart Serve Certified

Timeline

Server / Hostess

Milestones Grill + Bar
09.2022 - Current

COVID-19 Screener

Hamilton Conservatory For The Arts
09.2021 - 03.2022

Camp Counselor

Hamilton Conservatory For The Arts
07.2021 - 08.2021

Bachelor of Arts - Criminology

Wilfrid Laurier University

High School Diploma -

Westmount Secondary School

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Madison Roberge